At a Glance
- Tasks: Provide tech support, resolve issues, and maintain systems for a diverse range of users.
- Company: Join an award-winning company dedicated to positive change and innovative communication.
- Benefits: Flexible freelance role with opportunities for professional growth and diverse experiences.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact while working with a culturally diverse team on meaningful projects.
- Qualifications: 3+ years in tech support, strong problem-solving skills, and familiarity with Windows and macOS.
The predicted salary is between 36000 - 44000 £ per year.
About IN2
IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments.
We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
IN2’s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
Freelance IT Support Specialist
Responsibilities
- Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person.
- Resolve hardware and software issues on Windows and mac OS platforms, ensuring prompt resolution of technical problems.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Conduct regular software and hardware security updates to maintain system integrity
- Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations.
- Document technical procedures, create user manuals, and develop training materials for new systems and software.
- Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion.
- Train junior staff members, test new technology, and repair or replace equipment as needed.
- Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions.
Qualifications
- Minimum of 3 years of experience in a technical support role.
- Experience troubleshooting hardware and software issues on Windows and mac OS platforms.
- Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
- Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices.
- Exceptional problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Capacity to prioritize and manage multiple tasks and projects simultaneously.
IN2 is committed to hiring the best talent.
As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
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Freelance IT Support Specialist employer: In2 Marketing and Consulting Sdn Bhd.
IN2 Marketing and Consulting Sdn Bhd is an excellent employer for those seeking a dynamic freelance role in IT support. With a flexible work environment, you will have the opportunity to engage with diverse projects while collaborating with a supportive IT team that values your contributions. The company fosters a culture of continuous learning and growth, ensuring that you can enhance your skills and make a meaningful impact across the organisation.
Contact Details:
In2 Marketing and Consulting Sdn Bhd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freelance IT Support Specialist
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at In2 Marketing and Consulting Sdn Bhd. for the best chance!
We think you need these skills to ace Freelance IT Support Specialist
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of In2 Marketing and Consulting Sdn Bhd. and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and In2 Marketing and Consulting Sdn Bhd. time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at In2 Marketing and Consulting Sdn Bhd.
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to In2 Marketing and Consulting Sdn Bhd.. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
