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For Companies At a Glance
- Tasks: Manage service tickets and ensure seamless customer experiences in a tech-savvy environment.
- Company: Leading high-end technology integration specialist known for innovative smart home solutions.
- Benefits: Competitive salary, 23 days holiday, company pension, and regular team socials.
- Why this job: Join a dynamic team and work with cutting-edge technology while enhancing your career.
- Qualifications: Strong admin skills, customer service experience, and ability to multitask under pressure.
- Other info: Perfect for organised individuals who thrive in fast-paced, tech-driven environments.
The predicted salary is between 28800 - 43200 £ per year.
Location: Office-based, Central London
Employment: Permanent, Full-Time
IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team.
Our client designs and supports cutting-edge smart home and boutique hospitality systems spanning IT, lighting, audio-visual, control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long-term relationships with discerning, high-profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience.
The Role
As Service Desk Coordinator, you will manage all incoming service tickets, assess and allocate work, and oversee tasks from creation through to completion. You’ll work closely with engineers, clients, and wider internal teams to ensure issues are resolved promptly and professionally. This is a busy, client-facing role requiring outstanding organisation and communication skills. You’ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team.
Key Responsibilities
- Manage the service inbox, prioritising requests in line with SLAs and urgency.
- Log and update client details within the CRM, ensuring records are accurate.
- Allocate tasks to service engineers, monitoring workloads and maintaining capacity for urgent jobs.
- Track progress of all service tickets, ensuring timely updates and completion.
- Maintain clear, professional communication with clients throughout the process.
- Coordinate daily engineer schedules, including reassignments when required.
- Support with quotes, stock orders and contract renewals.
- Oversee the on-call rota and annual leave planning for engineers.
- Help drive service efficiency by monitoring contract usage and engineer time.
Skills & Experience
- Strong administrative abilities with excellent attention to detail.
- Experience scheduling site or service visits in a busy technical environment.
- Confident, professional communication skills, particularly over the phone.
- Ability to juggle multiple priorities and work under pressure.
- Competent IT skills across Microsoft Office and ticketing/CRM systems.
- Background in customer service, service coordination, IT, engineering or AV is highly desirable.
Why Apply?
- Competitive salary and benefits
- 23 days holiday + bank holidays + your birthday off
- Company pension
- Regular team social events
- Ongoing training and development
- 37.5-hour working week
If you’re a highly organised coordinator who thrives in a fast-paced environment and enjoys working with smart technology, we want to hear from you. Apply today through IN2-AV Recruitment.
Service Desk Co-ordinator employer: IN2-AV Recruitment
Contact Detail:
IN2-AV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their tech solutions and think about how your skills can contribute to their success. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and professionally is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative abilities and any relevant experience in service coordination or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Coordinator role. Mention your organisational skills and how you handle multiple priorities under pressure.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your professional communication style. Keep it clear, concise, and friendly – we love a good chat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IN2-AV Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their focus on high-end technology integration and the types of clients they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Service Desk Coordinator, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised urgent requests. Be ready to discuss how you keep track of service tickets and ensure timely updates.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice your communication skills. During the interview, be clear and concise in your responses. You might even want to role-play common scenarios with a friend to build your confidence in handling client queries.
✨Prepare for Technical Questions
Brush up on your IT and CRM knowledge, as well as any relevant technical skills. Be prepared to discuss how you would handle specific situations, like allocating tasks to engineers or managing service requests under pressure. This will demonstrate your competence and readiness for the role.
