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For Companies At a Glance
- Tasks: Lead the transformation of managed services into high-growth, premium offerings for elite clients.
- Company: A leading global workplace technology firm focused on innovation and growth.
- Benefits: Autonomy in your role, competitive salary, and opportunities for global impact.
- Other info: Join a forward-thinking company investing in its global expansion and success.
- Why this job: Shape the future of managed services and drive significant change in a dynamic environment.
- Qualifications: Proven leadership in Managed Services or Enterprise SaaS with a strong product vision.
The predicted salary is between 100000 - 150000 £ per year.
The Mission
Our client is a powerhouse in global workplace technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn’t just about keeping the lights on; it’s a strategic leadership seat focused on transforming standard support into premium, high-growth "as-a-service" models for a portfolio of elite enterprise clients.
Key Leadership Pillars
- Commercial Strategy: Own the end-to-end P&L, focusing on scaling recurring revenue, protecting margins, and driving global profitability.
- Service Innovation: Lead the "productisation" of the service catalogue—turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management.
- Market Expansion: Drive a "land-and-expand" philosophy, successfully migrating project-centric clients into long-term, multi-year managed service partnerships.
- Executive Advocacy: Act as the primary strategic partner and escalation lead for C-suite stakeholders within financial services, legal, and major corporate sectors.
- Operational Governance: Partner with the delivery teams to ensure global SLAs are not just met, but exceeded, using data-driven insights to optimise engineer utilisation.
Your Profile
- Seasoned Leader: You have a pedigree in senior leadership within Managed Services, Enterprise SaaS, or high-end Technology Solutions.
- Product Visionary: You’ve successfully taken service products to market before, moving beyond "hours and materials" to value-based subscription models.
- Boardroom Ready: You are comfortable navigating complex, multi-national client organisations and influencing at the executive level.
- Analytical & Collaborative: You use data to drive decisions and have a knack for aligning Sales, Operations, and Tech teams toward a shared vision.
Why Join?
This is a "future-agenda" role within a business that is actively investing in its global growth. You will have the autonomy to build a scalable operating model that defines the next chapter of the company’s success.
Managed Services Director employer: IN2-AV Recruitment
Contact Detail:
IN2-AV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders, attend events, and join relevant online forums. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your expertise! Create a personal brand on platforms like LinkedIn by sharing insights, articles, or even your own experiences in managed services. This will position you as a thought leader and attract attention from potential employers.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their products, services, and market position. Tailor your responses to highlight how your experience aligns with their goals, especially in transforming service offerings.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can drive innovation and growth. Your next big opportunity could be just a click away!
We think you need these skills to ace Managed Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managed services and any leadership roles you've held. We want to see how you can bring value to our client’s mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Managed Services Director role. Share specific examples of how you've driven service innovation or expanded market reach in previous positions.
Showcase Your Leadership Skills: This role is all about strategic leadership, so don’t hold back! Illustrate your experience in managing teams and driving profitability. We’re looking for someone who can inspire and lead, so let that come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at IN2-AV Recruitment
✨Know Your Numbers
As a Managed Services Director, you'll need to own the P&L. Brush up on your financial metrics and be ready to discuss how you've driven profitability in past roles. Show them you can scale revenue and protect margins with real examples.
✨Showcase Your Product Vision
Prepare to talk about your experience in productising services. Bring specific examples of how you've transformed standard support into high-value offerings. They want to see your ability to innovate and lead service evolution.
✨C-Suite Communication
This role involves engaging with executive stakeholders. Practice articulating complex ideas clearly and confidently. Think about how you've influenced decision-making at the boardroom level and be ready to share those stories.
✨Data-Driven Decision Making
Highlight your analytical skills by discussing how you've used data to optimise operations. Be prepared to explain how you've aligned different teams towards a common goal using insights from data. This will show your collaborative approach.