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- Tasks: Lead the transformation of managed services into premium offerings for elite clients.
- Company: A leading global workplace technology firm with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and the chance to shape the future of services.
- Why this job: Be at the forefront of service innovation and drive global profitability.
- Qualifications: Proven leadership in Managed Services and experience with value-based subscription models.
- Other info: Join a dynamic team dedicated to global expansion and operational excellence.
The predicted salary is between 100000 - 150000 £ per year.
Our client is a powerhouse in global workplace technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn’t just about keeping the lights on; it’s a strategic leadership seat focused on transforming standard support into premium, high-growth "as-a-service" models for a portfolio of elite enterprise clients.
- Commercial Strategy: Own the end-to-end P&L, focusing on scaling recurring revenue, protecting margins, and driving global profitability.
- Service Innovation: Lead the "productisation" of the service catalogue—turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management.
- Market Expansion: Drive a "land-and-expand" philosophy, successfully migrating project-centric clients into long-term, multi-year managed service partnerships.
- Executive Advocacy: Act as the primary strategic partner and escalation lead for C-suite stakeholders within financial services, legal, and major corporate sectors.
- Operational Governance: Partner with the delivery teams to ensure global SLAs are not just met, but exceeded, using data-driven insights to optimise engineer utilisation.
Your Profile
- Seasoned Leader: You have a pedigree in senior leadership within Managed Services, Enterprise SaaS, or high-end Technology Solutions.
- Product Visionary: You’ve successfully taken service products to market before, moving beyond "hours and materials" to value-based subscription models.
- Boardroom Ready: You are comfortable navigating complex, multi-national client organisations and influencing at the executive level.
- Analytical & Collaborative: You use data to drive decisions and have a knack for aligning Sales, Operations, and Tech teams toward a shared vision.
Why Join? This is a "future-agenda" role within a business that is actively investing in its global growth. You will have the autonomy to build a scalable operating model that defines the next chapter of the company’s success.
Head of Global Managed Services & Client Strategy in London employer: IN2-AV Recruitment: International AV Staffing Solutions
Contact Detail:
IN2-AV Recruitment: International AV Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Managed Services & Client Strategy in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their services and market position. We want you to walk in with insights that show you’re not just another candidate, but someone who can truly drive their vision forward.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with their needs. We suggest rehearsing with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from the competition. We believe it shows your enthusiasm and professionalism, which are key traits for a leadership role.
We think you need these skills to ace Head of Global Managed Services & Client Strategy in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managed services and any product-led strategies you've implemented. We want to see how you can transform support into premium offerings!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you've driven profitability in previous roles. Let us know why you're the perfect fit for this strategic position.
Showcase Your Achievements: Quantify your successes! Whether it's scaling revenue or enhancing service delivery, we love numbers that tell a story. Make sure to include specific examples that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at IN2-AV Recruitment: International AV Staffing Solutions
✨Know Your Numbers
Make sure you’re familiar with the P&L metrics relevant to the role. Be ready to discuss how you've scaled recurring revenue in previous positions and what strategies you used to protect margins. This shows you understand the financial side of managed services.
✨Showcase Your Product Vision
Prepare examples of how you've successfully taken service products to market. Highlight your experience in transforming standard support into premium offerings, as this aligns perfectly with the company's goal of product-led revenue models.
✨Demonstrate Executive Presence
Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. You’ll need to influence C-suite stakeholders, so being boardroom ready is crucial. Think about how you can convey your strategic insights effectively.
✨Data-Driven Decision Making
Be prepared to discuss how you’ve used data to drive decisions in past roles. Share specific examples of how you’ve optimised operations or improved service delivery using analytics. This will resonate well with their focus on operational governance.