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For Companies At a Glance
- Tasks: Lead the transformation of managed services into high-growth, premium offerings for elite clients.
- Company: A leading global workplace technology firm focused on innovation and growth.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of services.
- Why this job: Be at the forefront of service innovation and drive impactful change in a dynamic environment.
- Qualifications: Proven leadership in Managed Services and experience with value-based subscription models.
- Other info: Join a forward-thinking company investing in global expansion and your professional growth.
The predicted salary is between 100000 - 150000 £ per year.
Our client is a powerhouse in global workplace technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn’t just about keeping the lights on; it’s a strategic leadership seat focused on transforming standard support into premium, high-growth "as-a-service" models for a portfolio of elite enterprise clients.
Commercial Strategy: Own the end-to-end P&L, focusing on scaling recurring revenue, protecting margins, and driving global profitability.
Service Innovation: Lead the "productisation" of the service catalogue—turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management.
Market Expansion: Drive a "land-and-expand" philosophy, successfully migrating project-centric clients into long-term, multi-year managed service partnerships.
Executive Advocacy: Act as the primary strategic partner and escalation lead for C-suite stakeholders within financial services, legal, and major corporate sectors.
Operational Governance: Partner with the delivery teams to ensure global SLAs are not just met, but exceeded, using data-driven insights to optimise engineer utilisation.
Your Profile
- Seasoned Leader: You have a pedigree in senior leadership within Managed Services, Enterprise SaaS, or high-end Technology Solutions.
- Product Visionary: You’ve successfully taken service products to market before, moving beyond "hours and materials" to value-based subscription models.
- Boardroom Ready: You are comfortable navigating complex, multi-national client organisations and influencing at the executive level.
- Analytical & Collaborative: You use data to drive decisions and have a knack for aligning Sales, Operations, and Tech teams toward a shared vision.
Why Join? This is a "future-agenda" role within a business that is actively investing in its global growth. You will have the autonomy to build a scalable operating model that defines the next chapter of the company’s success.
Head of Global Managed Services & Client Strategy employer: IN2-AV Recruitment: International AV Staffing Solutions
Contact Detail:
IN2-AV Recruitment: International AV Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Managed Services & Client Strategy
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders, attend events, and join relevant online forums. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your expertise! Create a personal brand on platforms like LinkedIn by sharing insights, articles, or even your own case studies. This will position you as a thought leader in managed services and attract attention from potential employers.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company inside out, understand their challenges, and come armed with ideas on how you can drive their service innovation and market expansion. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Global Managed Services & Client Strategy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managed services and any product-led strategies you've implemented. We want to see how you can transform support into premium offerings!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you've driven profitability in previous roles. Remember, we’re looking for someone who can navigate complex client organisations with ease.
Showcase Your Achievements: Quantify your successes! Whether it's scaling revenue or enhancing service delivery, use numbers to back up your claims. We love seeing data-driven results that demonstrate your impact in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at IN2-AV Recruitment: International AV Staffing Solutions
✨Know Your Numbers
Make sure you’re familiar with the P&L metrics relevant to the role. Be ready to discuss how you've successfully scaled recurring revenue in previous positions. This shows you understand the financial side of managed services and can drive profitability.
✨Showcase Your Product Vision
Prepare examples of how you've transformed service offerings into high-value products. Discuss specific strategies you've implemented for productisation and how they benefited your previous employers. This will demonstrate your capability as a product visionary.
✨Engage with Executive Insights
Be prepared to talk about your experience working with C-suite stakeholders. Share anecdotes that highlight your ability to influence and advocate for strategic initiatives at the executive level, especially in complex organisations.
✨Data-Driven Decision Making
Highlight your analytical skills by discussing how you've used data to optimise operations and improve service delivery. Bring examples of how you’ve aligned teams using data insights to achieve common goals, showcasing your collaborative approach.