At a Glance
- Tasks: Manage service contracts, ensuring top-notch delivery and client satisfaction across the South of England.
- Company: Dynamic company in the electronic security sector with a focus on innovation.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Home-based role with travel, offering a chance to work on diverse projects.
- Why this job: Lead a team, drive performance, and make a real impact in the security industry.
- Qualifications: Experience in service contract management and strong customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location - Home-based with travel across the South of England
Salary - £58,000 + £6000 car allowance
About the Role
The Service Contracts Manager will oversee a portfolio of service contracts across the South of England, ensuring high-quality delivery, customer satisfaction, and contract profitability. Acting as the key point of contact between clients and internal teams, you will drive performance, manage field engineers, and ensure compliance with operational and commercial standards. This is a pivotal role requiring strong leadership, commercial awareness, and technical understanding of electronic security systems.
Key Responsibilities
- Lead, support, and develop service engineers to deliver exceptional service and compliance with company procedures.
- Maintain strong client relationships, ensuring contract performance, retention, and satisfaction.
- Monitor and report on KPIs, SLAs, and overall service delivery standards.
- Drive revenue growth through renewals, small works, and efficient management of contract accounts.
- Conduct site audits, performance reviews, and ensure adherence to ISO and NSI standards.
- Manage budgets, forecasts, and commercial performance of allocated contracts.
- Ensure compliance with Health & Safety requirements, risk assessments, and all company policies.
- Act as the escalation point for operational or client-related issues.
About You
- Proven experience in service contract management, ideally within the security systems or building services sector.
- Strong customer service and stakeholder management skills.
- Excellent commercial and contractual understanding with a focus on profitability.
- Technical knowledge of CCTV, access control, and intruder systems.
- Organised, proactive, and able to manage multiple priorities across complex contracts.
- Confident communicator and team leader who builds trust and drives performance.
Service Contracts Manager in London employer: In The Loop Group
Join our dynamic team as a Service Coordinator, where you'll play a vital role in ensuring seamless service delivery while enjoying a supportive and collaborative work culture. With competitive benefits like 26 days of holiday, early finish Fridays, and opportunities for professional development, we prioritise employee growth and well-being. Located in a vibrant area, our company fosters a proactive environment that values communication and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
