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- Tasks: Be the go-to person for customer support, ensuring top-notch service and quick resolutions.
- Company: Join a leading global IT innovator based in Nottingham, known for its growth and excellence.
- Benefits: Enjoy 25 days holiday, gym discounts, birthday off, and training opportunities.
- Why this job: Work in a friendly team where your contributions are valued and make a real impact.
- Qualifications: Previous experience in a similar role with strong IT skills is essential.
- Other info: Additional perks include death in service benefits and retail discounts.
The predicted salary is between 20000 - 26000 £ per year.
Role:Service Desk Analyst Location:Nottingham Salary:£30,000 We\’re on the hunt for a driven Service Desk Analyst to join our client\’s expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You\’ll Do: Be the first point of contact for IT queries – resolving issues efficiently. Troubleshoot and diagnose software/hardware problems. Collaborate with wider IT teams to escalate and resolve complex cases. Track and log incidents – ensuring top-notch customer satisfaction.Why Join? Competitive Salary: £30,000 with performance-driven growth. Career Progression: Opportunities to upskill and advance within the company. Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment. Location Perks: Central Nottingham office with easy access and great amenities.Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems.Ready to take the next step? Don\’t miss out – apply today and join a company that values your growth and success! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Service Desk Analyst employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT service desk tools and software. Being able to discuss your experience with ticketing systems or remote support tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the primary interface for customers, demonstrating your ability to handle difficult situations and provide excellent service will be crucial in the interview.
✨Tip Number 3
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute to their growth will make a strong impression during your discussions.
✨Tip Number 4
Prepare examples of how you've met SLAs and KPIs in previous roles. Being able to share specific instances where you successfully resolved customer issues will demonstrate your capability and fit for the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or IT support roles. Use specific examples that demonstrate your ability to manage customer interactions and resolve issues effectively.
Showcase Your IT Skills: Clearly outline your IT skills in your application. Mention any relevant software or tools you are proficient in, as well as any certifications that may enhance your candidacy for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Explain why you are a great fit for the Service Desk Analyst role and how you can contribute to their team.
How to prepare for a job interview at In Technology Group
✨Showcase Your IT Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific IT tools and systems you have experience with, as well as any relevant certifications that demonstrate your capabilities.
✨Demonstrate Customer Service Experience
Since this role is customer-facing, share examples of how you've successfully managed customer interactions in the past. Discuss how you resolved issues and maintained high service levels, as this will show your ability to meet SLAs and KPIs.
✨Familiarize Yourself with SLAs and KPIs
Understand what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are relevant to the role. Be ready to discuss how you have met or exceeded these metrics in previous positions, as this will demonstrate your commitment to delivering excellent service.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Service Desk Analyst role. This shows your interest in the position and helps you assess if it's the right fit for you.
