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- Tasks: Provide expert support for Mac systems and applications while troubleshooting issues.
- Company: Join a growing Managed Service Provider in Central London with innovative projects.
- Benefits: Enjoy hybrid work, flexible hours, and a structured career progression path.
- Why this job: Be part of a supportive team and work on exciting projects that enhance your skills.
- Qualifications: Strong Mac OS support experience and proficiency in JAMF are essential.
- Other info: A driving license is preferred but not essential; apply now for immediate consideration!
The predicted salary is between 34000 - 50000 £ per year.
Job Title: Senior Mac Engineer
Sector: MSP
Salary: £40,000 – £50,000 / Hybrid + Flexible Working
Location: Central London
A growing Managed Service Provider (MSP) in London is seeking a Senior Mac Engineer to join their expanding team. This is an exciting opportunity to provide high-quality Mac and JAMF user support while working on innovative projects planned for the upcoming year.
Job Summary:
As a Senior Mac Engineer, you will play a key role in delivering technical support for Mac OS and Mac devices across a diverse client base. Your responsibilities will be split between remote helpdesk support and onsite client visits, offering a dynamic and engaging work environment.
Key Responsibilities:
- Provide expert support for Mac systems and applications
- Deliver outstanding customer service and technical assistance
- Diagnose and troubleshoot hardware and software issues
- Monitor and optimise system performance
- Advise clients on best practices for system maintenance and security
- Collaborate with vendors and clients to ensure seamless operations
- Utilize scripting knowledge (Bash preferred) for automation and efficiency
- Manage tasks effectively, prioritising workload as needed
Technical Skills & Experience:
- Strong experience with Mac OS support
- Proficiency in JAMF / JAMF Pro and Apple Business Manager
- Knowledge of Bash or PowerShell scripting (Bash preferred)
- Basic understanding of firewall configurations
- Excellent problem-solving and communication skills
- A driving license is preferred but not essential
What’s on Offer?
- A structured career progression path with ongoing training and development
- Hands-on experience with exciting projects in a supportive team environment
- Competitive salary and benefits package
If you meet the above requirements and are looking for the next step in your career, apply now for immediate consideration and interview.
Keywords: Mac Support Engineer, Mac OS, JAMF, Scripting, Technical Support, Networking, Troubleshooting
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
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Senior Mac Engineer (3Rd Line) employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mac Engineer (3Rd Line)
✨Tip Number 1
Familiarize yourself with the latest Mac OS features and updates. Being knowledgeable about the current operating system will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Gain hands-on experience with JAMF and Apple Business Manager. If you can showcase practical knowledge or projects where you've utilized these tools, it will significantly strengthen your application.
✨Tip Number 3
Brush up on your scripting skills, especially in Bash. Consider working on small automation projects that you can discuss during your interview to highlight your technical capabilities.
✨Tip Number 4
Prepare for scenario-based questions that test your problem-solving abilities. Think of specific examples from your past experiences where you successfully diagnosed and resolved technical issues.
We think you need these skills to ace Senior Mac Engineer (3Rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mac OS support, JAMF, and any relevant scripting knowledge. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to provide high-quality technical support and customer service.
Showcase Problem-Solving Skills: Provide examples in your application of how you've diagnosed and resolved hardware and software issues in the past. This will show your potential employer that you have the necessary problem-solving skills for the role.
Highlight Collaboration Experience: Mention any previous experiences where you collaborated with vendors or clients. This is important as the role involves working closely with various stakeholders to ensure seamless operations.
How to prepare for a job interview at In Technology Group
✨Show Your Mac Expertise
Be prepared to discuss your experience with Mac OS support in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical knowledge.
✨Demonstrate Customer Service Skills
Since the role emphasizes outstanding customer service, think of examples where you've gone above and beyond for a client. This will showcase your ability to deliver exceptional support and maintain client relationships.
✨Familiarize Yourself with JAMF
Make sure you understand JAMF and its functionalities. Be ready to discuss how you've used it in previous roles or how you would approach using it in this position, as it's a key part of the job.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting hardware and software issues. Brush up on common problems and solutions, and be ready to explain your thought process when diagnosing issues.
