Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for hardware and software issues, resolving complex technical incidents.
- Company: Join a managed service provider helping local businesses thrive with top-notch IT support.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a fast-paced environment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Familiarity with Microsoft 365, networking concepts, and endpoint management is essential.
- Other info: This is a 4-week contract role, perfect for gaining hands-on experience.
The predicted salary is between 36000 - 60000 £ per year.
My client has a requirement for a 2nd Line Support Engineer on a 4-week contract. The client is a managed service provider who helps local businesses to achieve success by keeping systems operational, data secure, and teams empowered with the right tools for the job. They provide support to over 1000 users across Surrey and the Southeast. They require a 2nd Line Helpdesk Engineer to provide extra support to the head engineer during this busy period.
Responsibilities
- Provide 2nd line support for hardware and software issues across multiple endpoints.
- Diagnose and resolve technical issues escalated from 1st line support.
- Manage and resolve complex technical incidents and service requests efficiently.
- Ensure all issues are logged, prioritized, and resolved within agreed SLAs.
Technical Skills
- Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams).
- Familiarity with networking concepts and technologies (e.g., firewalls, VPNs, TCP/IP, DNS, DHCP).
- DNS (Domain Name System) management.
- Endpoint management and support.
- Ubiquity experience - nice to have.
- MSP experience - nice to have.
If the skill set is relevant, matches your experience, and you’re interested, please apply for the role.
Second Line Support Engineer employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, DNS management, and networking concepts. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in providing second line support. Be ready to share specific examples of how you've diagnosed and resolved technical issues, especially those that were escalated from first line support.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their client base and the challenges they face will help you tailor your responses and demonstrate your genuine interest in helping local businesses succeed.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your application process.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, particularly with Microsoft 365 environments and any familiarity with networking concepts. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience with managing technical incidents and your ability to work under pressure, as this is crucial for the position.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as DNS management and endpoint support. If you have experience with Ubiquity or MSPs, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a technical support role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 environments and any relevant networking concepts. Highlight specific examples of how you've managed user accounts, resolved issues, or improved system performance in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about complex technical incidents you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to diagnose and resolve issues efficiently.
✨Understand the Company’s Needs
Research the managed service provider's operations and their client base. Understanding their focus on supporting local businesses will help you tailor your responses to show how you can contribute to their success.
✨Prepare Questions for the Interviewer
Have a few insightful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or the tools they use for support.
