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- Tasks: Join our team to deliver IT projects and provide top-notch support for technical issues.
- Company: In Technology Group is a leading IT recruitment company in the UK, known for innovation and excellence.
- Benefits: Enjoy on-site parking, 20+ holidays, a pension scheme, and fun staff chill spaces.
- Why this job: This role offers hands-on experience, a dynamic work environment, and opportunities for growth.
- Qualifications: You need expertise in Microsoft Technologies and a solid understanding of networking protocols.
- Other info: Immediate interviews available—apply now to kickstart your IT career!
The predicted salary is between 28800 - 33600 £ per year.
IT Project / 3rd Line IT Support Engineer – £40,000 – Ringwood – Great Opportunity! Role: IT Project / 3rd Line IT Support Engineer Location: Ringwood Salary: £36,000 – £40,000 + Great Opportunity! Interviewing Immediately – Apply Now My client’s are looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking. * 20 days holidays + Bank holidays. * Holiday allowance rising with length of service. * Company Pension scheme. * Company- wide Bonus Schemes. * Use of company vehicle where appropriate * Staff chill space with dart board, sofa, TV, games & refrigerator. * Staff social events. Responsibilities: * Delivering single day projects and providing support on escalated tickets from the support desk. * Managing your schedule day to day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk. * Managing the life cycle of a project to ensure that the customer receives an excellent experience. * Attending site to resolve reported issues, install hardware and appropriate cabling. * Providing advanced support in networking, infrastructure and Wi-Fi. * Escalation of cases when required. * Updating of all support case information as required on a timely basis. * Updating all support, project and customer documentation where required. * Assisting with administrative duties where required. Requirements: * Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc). * High level and low level solution design and implementation. * Draytek (or similar) Unified Treat Management Systems and Firewalls. * UniFi (or similar) Wireless access points, network switches. * In depth understanding of network protocols, routing, subnets and VLANs. The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen . smith @(url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately – Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK’s most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
IT Project / 3rd Line IT Support employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project / 3rd Line IT Support
✨Tip Number 1
Make sure to highlight your technical expertise in Microsoft Technologies during the interview. Be prepared to discuss specific projects where you've implemented solutions using Windows 10, Intune MDM, and Azure.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've resolved complex IT issues in the past. This will show your ability to handle escalated tickets effectively.
✨Tip Number 3
Familiarize yourself with Draytek Unified Threat Management Systems and UniFi networking equipment. Being able to discuss these technologies confidently can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since this role involves working closely with others, sharing experiences where you've successfully collaborated on projects can make a positive impression.
We think you need these skills to ace IT Project / 3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise in Microsoft Technologies, networking, and project management. Use specific examples from your past experiences that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your experience in IT support and project management. Mention your ability to manage schedules and deliver projects on time, as well as your skills in troubleshooting and providing excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your proficiency with tools and technologies mentioned in the job description, such as Windows 10, Active Directory, Azure, and network protocols. This will demonstrate your fit for the role.
Follow Up: After submitting your application, consider following up with a brief email expressing your enthusiasm for the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft Technologies, especially Windows 10, Intune MDM, and Azure. Be prepared to discuss specific projects where you implemented these technologies.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved complex IT issues in the past. Discuss your approach to troubleshooting and how you manage escalated tickets effectively.
✨Understand Project Management
Familiarize yourself with project lifecycle management. Be ready to explain how you prioritize tasks and manage your schedule to meet project deadlines while providing support.
✨Communicate Clearly
Since this role involves customer interaction, practice explaining technical concepts in simple terms. Good communication skills are essential for ensuring a positive customer experience.
