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For Companies At a Glance
- Tasks: Manage client accounts, provide updates, and recommend service improvements.
- Company: Join a rapidly growing Managed Service Provider in Bristol.
- Benefits: Enjoy 24 days holiday, hybrid work, life assurance, and an annual bonus.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 2+ years in account management, excellent customer service skills, IT service knowledge.
- Other info: Immediate consideration for applicants; apply now to kickstart your career!
Job Title: IT Account Manager
Location: Bristol
Salary: 30,000 – 35,000
An exciting new opportunity has arisen for an IT Account Manager to join a rapidly growing Managed Service Provider based in Bristol.
The successful candidate will be required to:
Manage clients, including regular communication, updates and reporting.
Create and execute Account Plans for your assigned client base.
Identify areas for service improvement and make recommendations to the management team.
Attend client meetings and provide technical recommendations and advice.
Stay up-to-date with industry trends and new technologies.
Collaborating with the sales team to identify new business opportunities.
Professional Attributes Required:
At least 2 years of experience in account management or similar role, ideally within an MSP.
Demonstrable experience delivering excellent customer service and managing client accounts.
Knowledge of best practice for IT service management.
Ability to define and deliver an IT roadmap for client accounts.
Ability to ‘manage up’ and cultivate the best working relationship with those around and senior to you.
Benefits:
24 days holiday + bank holidays
Hybrid Working
Life Assurance
Annual Bonus Scheme
Pension Scheme
If this opportunity sounds like the perfect fit for you, please apply for immediate consideration and interview. We look forward to receiving your application and providing you with further details about the role.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Account Manager employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in IT service management and Managed Service Providers (MSPs). This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed client accounts or improved service delivery. Being able to share these stories will showcase your skills and make you a more compelling candidate.
✨Tip Number 3
Network with professionals in the MSP sector, either through LinkedIn or local tech meetups. Building relationships can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 4
Demonstrate your ability to collaborate with sales teams by discussing any relevant experiences where you've identified new business opportunities. This will highlight your proactive approach and teamwork skills, which are essential for this role.
We think you need these skills to ace IT Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, especially within a Managed Service Provider (MSP) environment. Use specific examples that demonstrate your ability to manage client accounts and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT Account Manager position. Mention how your skills align with the job requirements, particularly your experience in creating and executing account plans and your knowledge of IT service management best practices.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed client relationships and provided technical recommendations. Highlight any achievements that demonstrate your ability to identify service improvements and collaborate with sales teams.
Research the Company: Before applying, take some time to research the Managed Service Provider. Understanding their services, client base, and industry trends will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at In Technology Group
✨Know Your Clients
Before the interview, research the company's client base and understand their needs. Be prepared to discuss how you would manage these clients and improve their experience.
✨Showcase Your Experience
Highlight your previous account management experience, especially within a Managed Service Provider. Use specific examples to demonstrate how you've successfully managed client accounts and delivered excellent customer service.
✨Stay Updated on Industry Trends
Familiarize yourself with the latest trends and technologies in the IT industry. Be ready to discuss how these can impact the clients you'll be managing and how you can leverage them for service improvement.
✨Prepare for Technical Discussions
Since the role involves providing technical recommendations, brush up on relevant IT service management best practices. Be prepared to discuss how you would define and deliver an IT roadmap for your clients.
