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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues in a dynamic software environment.
- Company: Join a successful and growing software company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, potential for remote work, and opportunities for professional growth.
- Why this job: Make a real impact by keeping IT systems running smoothly and helping others succeed.
- Qualifications: Experience in IT support, strong knowledge of Windows and Office 365, and excellent problem-solving skills.
- Other info: Ideal for tech enthusiasts looking to advance their career in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Location: Nottingham (Long Eaton)
Salary: £25,000 - £30,000
Are you the kind of person who thrives on fixing problems, loves helping others, and gets a kick out of keeping IT systems running like clockwork? A successful and growing software company is looking for a skilled IT Technician to become a vital part of their internal support team—keeping people connected, productive, and stress-free behind the scenes.
About the Role:
You’ll be the first point of contact for technical support within a busy software development environment. From troubleshooting hardware and software issues to managing user accounts and supporting remote infrastructure, your work will keep the business running smoothly.
Key Responsibilities:
- Provide 1st and 2nd line support to internal users
- Troubleshoot hardware, software, and network issues
- Maintain and monitor IT systems and infrastructure
- Set up and configure new user accounts, hardware, and software
- Liaise with third-party suppliers and service providers
- Ensure security and data protection protocols are followed
What We’re Looking For:
- Previous experience in a similar IT support or technician role
- Strong knowledge of Windows environments, Office 365, and remote desktop tools
- Familiarity with networking fundamentals (DNS, DHCP, VPNs)
- Excellent problem-solving and communication skills
- Ability to work independently and manage priorities remotely
Nice to Have:
- Experience supporting a software development environment
- Knowledge of cloud platforms (e.g., Azure, AWS)
- Any relevant certifications (CompTIA, Microsoft, etc.)
If you’re ready to take the next step in your IT career and make a real impact in a growing tech company, we’d love to hear from you. Apply now!
Information Technology Support Engineer employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. You might be asked to troubleshoot a hardware or software issue on the spot, so being able to demonstrate your thought process can really set you apart.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about their IT systems or how they handle remote support can demonstrate your enthusiasm and proactive attitude.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows environments, Office 365, and any networking fundamentals you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and passion for helping others. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Certifications: If you have any certifications like CompTIA or Microsoft, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Problem-Solving Skills
As an IT Support Engineer, your ability to troubleshoot and resolve issues is crucial. Prepare examples of past experiences where you successfully solved technical problems, highlighting your thought process and the steps you took.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of Windows environments, Office 365, and networking fundamentals. Brush up on any relevant tools or platforms mentioned in the job description, as this will demonstrate your readiness for the role.
✨Communicate Clearly and Effectively
Since you'll be the first point of contact for technical support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Prepare Questions for the Interviewers
Show your interest in the company and the role by preparing thoughtful questions. Ask about the team dynamics, the types of challenges they face, or how they measure success in the IT support department.
