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For Companies At a Glance
- Tasks: Be the go-to person for tech issues and help users solve their problems.
- Company: Join a top-ranking law firm with over 40 years of Scottish heritage.
- Benefits: Enjoy 35 days of paid leave, bonus schemes, and private medical coverage.
- Why this job: Work in a supportive IT team that values your input and offers growth opportunities.
- Qualifications: No specific experience required; just a passion for tech and helping others.
- Other info: This role is based in Aberdeen and offers a vibrant office culture.
The predicted salary is between 19200 - 20800 £ per year.
My client is a prestigious law firm with deep roots in Scottish culture, operating for over 40 years. With 19 offices across Scotland and the North of England, they provide legal expertise to a broad range of industries. They’ve earned awards for being a top-ranking law firm and one of the best places to work in Scotland.
The IT team is central to the firm’s success, supporting over 500 users across the organization. They are now looking to expand their team by hiring an IT Helpdesk Analyst to join their busy Aberdeen office.
IT Helpdesk Analyst
Aberdeen/Onsite
£24,000 – £26,000
Daily Duties:
- Acting as the first point of contact for technical issues via phone, email, or helpdesk tickets.
- Installing and configuring computer hardware and troubleshooting software/hardware issues.
- Providing excellent customer service, and keeping users informed about ticket resolutions.
- Managing system administration tasks and escalating issues to senior support when needed.
- Assisting in creating and maintaining IT support documentation.
- Reviewing support logs to identify trends and recurring issues.
- Proactively suggesting improvements to enhance IT processes.
Tech Stack:
- Windows Server
- Microsoft 365
- Apple iOS/Android
- Microsoft Active Directory
- Telephony
- VMware
- SharePoint
Benefits:
- A total of 35 days of paid annual leave
- Bonus schemes
- Access to the Cycle to Work Scheme
- Free annual flu vaccination
- Private medical scheme
- Contributory pension scheme
If you’re interested in hearing more or would like to apply – then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group – uk . com.
In Technology Group | IT Helpdesk Analyst employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Technology Group | IT Helpdesk Analyst
✨Tip Number 1
Familiarize yourself with the specific tech stack mentioned in the job description. Make sure you have a solid understanding of Windows Server, Microsoft 365, and Active Directory, as these are crucial for the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves acting as the first point of contact for technical issues, demonstrating your ability to communicate effectively and keep users informed will set you apart.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting hardware and software issues. Be ready to provide examples of how you've resolved similar problems in the past, as this will show your practical knowledge and problem-solving abilities.
✨Tip Number 4
Research the law firm’s culture and values. Understanding their commitment to excellence and employee satisfaction can help you align your responses during interviews and demonstrate that you're a good fit for their team.
We think you need these skills to ace In Technology Group | IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Helpdesk Analyst position. Understand the daily duties and required skills, such as customer service and technical troubleshooting.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly with the technologies mentioned like Windows Server, Microsoft 365, and Apple iOS/Android. Make sure to showcase any previous roles where you provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of their culture and values, and how your skills align with their needs, especially in supporting over 500 users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for an IT Helpdesk Analyst.
How to prepare for a job interview at In Technology Group
✨Research the Firm
Before your interview, take some time to learn about the law firm’s history, values, and culture. Understanding their commitment to Scottish culture and their reputation as a top-ranking law firm will help you align your answers with their expectations.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the tech stack mentioned in the job description, such as Windows Server, Microsoft 365, and VMware. Highlight specific examples of how you've installed, configured, or troubleshot these systems in previous roles.
✨Emphasize Customer Service
Since the role involves acting as the first point of contact for technical issues, demonstrate your commitment to excellent customer service. Share examples of how you've effectively communicated with users and resolved their issues in a timely manner.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you approached them. This will show your ability to manage system administration tasks and escalate issues when necessary.
