Graduate Technical Support Engineer

Role: Technical Support Engineer Location: West London Sector: Software & AI Salary: up to £32,000 Are you a recent university graduate looking for an exciting opportunity to join a fast-growing AI start-up? I'm seeking a dynamic and customer-focused individual to join a fast-growing clients Support team, helping to drive the seamless adoption of cutting-edge AI technology across a diverse global client base. About the Role As a key member of their Support team, you will be the first point of contact for both prospective and existing customers, ensuring they receive exceptional service and technical support. You'll play a crucial role in managing and resolving customer queries, whether handling them directly or collaborating with other teams to provide timely and effective solutions. This is a fantastic opportunity to build relationships with global law firms, manufacturers, retailers, and pharmaceutical companies, helping them harness the full potential of AI. Once trained, you will develop a strong working knowledge of our products, allowing you to confidently advise customers on how to maximise their use of our technology. Key Responsibilities Managing customer queries from initial contact to resolution, maintaining strong relationships throughout the process. Communicating effectively with customers, whether resolving straightforward issues independently or working with technical specialists on more complex matters. Developing an in-depth understanding of our AI-driven products and their real-world applications. Understanding each customer's unique use case and requirements to provide tailored support.What We're Looking For A 2:1 or above in a Bachelor's or Master's degree in a scientific or analytical discipline. Strong interpersonal and communication skills, both written and verbal. A passion for customer interaction and problem-solving. Exceptional attention to detail and a proactive approach to tackling challenges. Excellent organisational and time management skills, with the ability to prioritise effectively. Previous experience in a customer-facing role is beneficial but not essential. Knowledge of eDiscovery is desirable but not required.Why Join Us? This is a fantastic opportunity to be part of a fast-paced, innovative start-up at the forefront of AI technology. You'll gain hands-on experience, work with leading global organisations, and develop your career in a rapidly evolving industry. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy