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- Tasks: Provide high-level IT support and troubleshoot various systems across multiple sites.
- Company: Join a dynamic and growing IT team focused on innovative technology solutions.
- Benefits: Enjoy competitive salary, travel opportunities, and a collaborative work environment.
- Why this job: Perfect for tech enthusiasts who love problem-solving and diverse challenges.
- Qualifications: Experience in 3rd line IT support and strong knowledge of relevant technologies required.
- Other info: Full UK driving license needed; travel between sites is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Role: 3rd line IT Support
Location: Gillingham
Salary: 45,000
We are seeking a skilled and motivated 3rd Line IT Support Engineer to join our dynamic and growing IT team.
This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you\’re passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment – we want to hear from you!
Key Responsibilities
- Provide 3rd line support for users.
- Troubleshoot and maintain Windows Server environments (Apply online only .
- Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online.
- Support and maintain Active Directory, both on-prem and in Azure.
- Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
- Administer and support Cisco Meraki infrastructure – firewalls, switches, and WiFi.
- Manage and support virtualised environments using Hyper-V.
- Support Windows 10/11 desktop OS environments and end-user systems.
- Maintain clear documentation of systems, procedures, and issue resolution.
- Travel between sites as needed to support local infrastructure and deployments.
Requirements
- Proven experience in a 3rd line IT support or similar technical support role.
- Strong knowledge of the technologies listed above.
- Excellent diagnostic and problem-solving skills.
- Full UK driving license and willingness to travel regularly between company sites.
- Strong communication and interpersonal skills.
If you are looking for a new challenge in a progressive and growing organisation, look no further than here!
Apply now with an up-to-date CV to be considered.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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3rd line IT Support employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and Cisco Meraki. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you've successfully resolved complex IT issues. Be ready to discuss these scenarios during any interviews or networking opportunities.
✨Tip Number 3
Since the role involves travel between sites, emphasise your flexibility and willingness to travel. Mention any previous roles where you had to manage multiple locations or projects simultaneously.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral for the position.
We think you need these skills to ace 3rd line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line IT support. Focus on specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and networking protocols.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for troubleshooting and infrastructure support. Mention your hands-on experience and how it aligns with the responsibilities of the role.
Highlight Problem-Solving Skills: In your application, emphasise your diagnostic and problem-solving skills. Provide examples of past experiences where you successfully resolved complex IT issues.
Show Willingness to Travel: Since the role requires travel between sites, make sure to mention your full UK driving licence and your readiness to travel regularly in your application.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server environments, Microsoft 365 services, and networking protocols. Highlight specific examples of troubleshooting you've done in these areas to demonstrate your expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios or technical problems. Explain your thought process clearly, as this will showcase your diagnostic skills and how you approach challenges.
✨Communicate Effectively
Strong communication is key in IT support roles. Practice explaining complex technical concepts in simple terms, as you may need to interact with non-technical users. This will show that you can bridge the gap between tech and user needs.
✨Prepare for Travel Questions
Since the role involves travelling between sites, be ready to discuss your availability and willingness to travel. Mention any previous experiences where you successfully managed travel logistics while maintaining productivity.
