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- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with IT projects.
- Company: Join In Technology Group, a dynamic IT services provider in West Sussex.
- Benefits: Enjoy a competitive salary up to ÂŁ35,000 and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who thrive in a fast-paced, varied environment.
- Qualifications: 2+ years in IT support, knowledge of Windows, Microsoft 365, and networking required.
- Other info: Full UK driving licence needed for occasional client site visits.
The predicted salary is between 28000 - 42000 ÂŁ per year.
This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from In Technology Group
Job Title: 2nd Line IT Support Engineer (MSP)
Location: West Sussex
Salary: Up to ÂŁ35,000 (DOE)
Are you an experienced 2nd Line IT Support Engineer looking for your next career move?
Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.
About the Role
We’re seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You’ll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.
This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.
Key Responsibilities
- Provide 2nd line technical support to end-users (onsite and remote)
- Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
- Escalate complex issues to 3rd line / specialist teams where appropriate
- Configure and install hardware, software, and peripherals
- Manage user accounts, permissions, and access in Active Directory / Microsoft 365
- Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
- Document support work, solutions, and processes clearly
- Assist with IT projects and system upgrades as required
Skills and Experience Required
- 2+ years of experience in an IT support role (ideally 2nd line or service desk)
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience supporting networks and basic understanding of switches, firewalls, and VPNs
- Familiarity with cloud technologies (Microsoft 365, Azure)
- Strong troubleshooting skills and ability to work methodically under pressure
- Excellent communication and customer service skills
- Full UK driving licence (occasional travel to client sites may be required)
If you are a motivated IT Support Engineer looking to take the next step in your career, we’d love to hear from you.
Apply now with an up-to-date CV to be considered.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Customer Service
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Industries
IT Services and IT Consulting, Information Services, and Computer and Network Security
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2nd line IT Support (MSP) employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line IT Support (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to networks, switches, firewalls, and VPNs. Prepare to share examples of complex issues you've resolved in previous roles, as this will highlight your problem-solving abilities.
✨Tip Number 3
Since the role involves both onsite and remote support, be ready to discuss your experience with remote troubleshooting tools and techniques. This will show that you can adapt to different working environments and user needs.
✨Tip Number 4
Network with current or former employees of In Technology Group if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 2nd line IT Support (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your 2nd line support skills. Include specific examples of troubleshooting and resolving technical issues, as well as any experience with Windows 10/11, Microsoft 365, and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention your familiarity with cloud technologies and your experience in managing user accounts and network infrastructure, as these are key aspects of the role.
Highlight Communication Skills: Since excellent communication and customer service skills are essential for this position, provide examples in your application that demonstrate how you've effectively communicated with users or resolved conflicts in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving complex IT problems, as this is crucial for a 2nd Line IT Support role.
✨Communicate Clearly and Effectively
Strong communication skills are essential in IT support. Be ready to explain technical concepts in simple terms, especially when discussing how you would assist end-users or document solutions for future reference.
✨Familiarise Yourself with Cloud Technologies
Since familiarity with cloud technologies like Microsoft 365 and Azure is important, brush up on these areas. Be prepared to discuss any relevant projects or experiences you've had with cloud services, as this could set you apart from other candidates.
