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- Tasks: Be the first point of contact for clients and resolve IT issues.
- Company: Join a rapidly growing cloud-focused MSP in Northwest London.
- Benefits: Enjoy 25 days off, health insurance, and specialist Microsoft training.
- Why this job: Gain hands-on IT experience while working in a supportive team environment.
- Qualifications: 1 year of IT support experience and strong customer service skills required.
- Other info: Apply ASAP to secure your chance for an interview!
Role: 1st Line IT Engineer
Location: Northwest London
Salary: 25,000 to 30,000
Sector: MSP
A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company’s rapid growth and expansion.
The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training.
The Role:
- You will act as the first point of contact between the business and its clients.
- Diagnose and resolve 1st line assigned tickets within target resolution times
- Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket
- Provide excellent customer service and an excellent customer experience at all times
- Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes
- Liaise with partners and third-party vendors to resolve customer issues
- When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians
Required Experience
- Great telephone and client facing skills
- Previous IT support experience (1 year)
- Office 365 & Exchange Online
- SharePoint and Teams
- Windows OS and Server
- Active Directory
- Excellent team player but with the capacity to be strongly self-motivated
- The ability to build, configure, administer and support Windows devices (laptops, desktops etc)
- The ability to deal with difficult and demanding situations in a calm and professional manner.
- Networking – DNS / DHCP / TCP/IP
- Excellent customer service
Benefits Package
- Annual Bonus
- 25 Days’ Annual Leave + 8 Bank Holidays
- Specialist Microsoft Training – Microsoft Office 365 & Azure
- Health & Dental insurance
- Pension Contributions
- Company paid sickness
- Interest-free season ticket loan
- Social events
Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line IT Engineer employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365, Exchange Online, and Active Directory. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Since this role emphasizes excellent customer service, prepare to discuss examples of how you've handled difficult situations with clients in the past. Highlighting your communication skills and ability to remain calm under pressure will demonstrate your fit for the position.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Be proactive in showcasing your problem-solving skills. Prepare to discuss specific instances where you successfully diagnosed and resolved IT issues, as this is a key aspect of the role. Demonstrating your analytical thinking will make a strong impression.
We think you need these skills to ace 1st Line IT Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line IT Engineer position. Understand the key responsibilities and required skills, such as customer service excellence and technical knowledge in Office 365, Windows OS, and networking.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any previous roles where you provided first-line support. Emphasize your skills in troubleshooting, ticket management, and customer interaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer issues and your familiarity with the technologies listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Exchange Online, and Windows OS. Highlight specific instances where you've successfully resolved IT issues, as this will demonstrate your hands-on experience and technical knowledge.
✨Emphasize Customer Service
Since the role involves direct client interaction, share examples of how you've provided excellent customer service in previous positions. Discuss any challenging situations you've faced and how you handled them professionally.
✨Demonstrate Teamwork and Self-Motivation
Talk about your ability to work well in a team while also being self-motivated. Provide examples of how you've collaborated with colleagues or managed your workload independently in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to triage tickets or deal with difficult clients. Think through your approach to prioritizing tasks and resolving issues effectively.
