1st / 2nd Line Support Engineer

Job Title: 1st / 2nd Line Support Engineer

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Manchester City Centre (Office-based)
Salary: £25,000 – £32,000 DOE
Work Structure: Hybrid after probation (2 days WFH)

We\’re working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you\’ll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.

Responsibilities:

Acting as the first point of contact for all IT-related issues and requests
Providing 1st and 2nd line support across hardware, software, and network issues
Managing tickets and ensuring timely resolution or escalation
Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)
Setting up and configuring new hardware (laptops, desktops, mobile devices)
Assisting with project work and system upgrades as neededRequirements:

Previous experience in a 1st or 2nd line support role
Strong troubleshooting skills and a proactive attitude
Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)
Good communication skills and a customer-focused approach
Experience in an internal support environment is desirable but not essential Benefits:

Competitive salary up to £32,000 (depending on experience)
25 days annual leave, plus bank holidays
Medicash support plan
Birthday off!
Central Manchester location with great transport links
Internal progression opportunities

If you fit the above criteria and you\’re looking for your next role – please apply for immediate consideration.

Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy