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For Companies At a Glance
- Tasks: Lead user research to enhance digital products and customer experiences.
- Company: Join a well-established, digitally focused organisation prioritising customer experience and accessibility.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and an excellent benefits package.
- Why this job: Make a real impact in shaping product strategy and fostering a user-driven culture.
- Qualifications: Strong background in user-centred research with leadership experience and knowledge of accessibility standards.
- Other info: This is a 12-month fixed-term role based in Manchester, requiring 3 days onsite.
The predicted salary is between 55000 - 65000 £ per year.
User Research Lead – Digital Products & Customer Experience
Location: Hybrid (Manchester, 3 days onsite)
Contract: Fixed-Term (12 Months)
Salary: £65,000 – £75,000 + Excellent Benefits Package
Are you passionate about delivering customer-first digital experiences through insight-driven research? We\’re looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.
This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You\’ll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.
The Role
As User Research Lead, you will:
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Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.
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Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.
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Ensure consistency in research approaches and findings across multiple digital products and services.
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Champion inclusive design by embedding accessibility research and working with users of diverse abilities.
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Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.
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Encourage innovative methods and experimentation in research practices.
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Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.
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Align research priorities with strategic goals to deliver maximum impact across customer journeys.
What You\’ll Bring
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Strong background in user-centred research with experience in both qualitative and quantitative methods.
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Previous leadership or mentorship experience in a research setting.
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Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.
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Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.
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Experience working with cross-functional teams in an Agile or product-led environment.
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Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
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Familiarity with design systems and their relationship to research and usability standards.
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Confident communicator and stakeholder manager, able to balance business needs with user priorities.
Why Apply?
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Join a user-driven culture focused on meaningful digital experiences
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Shape research direction across multiple high-impact digital products
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Enjoy a flexible hybrid working model and collaborative environment
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Access a competitive salary and well-rounded benefits
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Make a real impact in a senior, fixed-term leadership role
Interested?
If you\’re ready to lead user research at a high level and support a team focused on inclusive, data-led design, we\’d love to hear from you.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
UX Research Lead - FTC in Manchester employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Research Lead - FTC in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in user-centred design and research methodologies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the UX field, especially those who have experience in leadership roles. Attend relevant meetups or webinars to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led user research initiatives in the past. Highlight your ability to mentor others and drive strategic decisions based on research findings, as this is crucial for the role.
✨Tip Number 4
Showcase your understanding of digital accessibility standards and inclusive design practices. Be ready to explain how you've implemented these principles in previous projects, as they are key aspects of the position.
We think you need these skills to ace UX Research Lead - FTC in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-centred research, leadership, and any relevant tools you've used. Focus on achievements that demonstrate your ability to drive insights and influence product decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering customer-first digital experiences. Mention specific examples of how you've led research efforts or mentored teams, and how you align with the company's focus on accessibility and user-centred design.
Showcase Relevant Experience: When detailing your work history, emphasise your experience with both qualitative and quantitative research methods. Highlight any projects where you successfully integrated research into product development, especially in Agile environments.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to user research and how you would lead a team. Prepare examples of how you've championed inclusive design and collaborated with cross-functional teams to achieve strategic goals.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Leadership Skills
As a User Research Lead, you'll be expected to mentor and guide a team. Be prepared to discuss your previous leadership experiences, how you've fostered collaboration, and any specific examples of how you've encouraged continuous learning within your teams.
✨Demonstrate Your Research Expertise
Highlight your proficiency in both qualitative and quantitative research methods. Be ready to share specific projects where your insights directly influenced product decisions, and discuss the tools you’ve used, like UserTesting or Hotjar.
✨Emphasise Inclusive Design Practices
Given the focus on accessibility, make sure to articulate your understanding of digital accessibility standards and how you've implemented inclusive research practices in past roles. Share examples of how you've worked with diverse user groups.
✨Prepare for Stakeholder Engagement
You'll need to communicate complex data to both technical and non-technical stakeholders. Prepare to discuss how you've successfully balanced business needs with user priorities in previous projects, and be ready to provide examples of effective stakeholder management.
