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For Companies At a Glance
- Tasks: Provide technical support for desktop, server, and network issues to clients.
- Company: Join a well-established Managed Service Provider near Saffron Walden, known for top-notch IT solutions.
- Benefits: Enjoy a competitive salary, mileage reimbursement, and the chance to work with diverse technologies.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a real impact in customer service.
- Qualifications: Experience in an MSP environment and strong troubleshooting skills in Windows and networking are essential.
- Other info: Full-time onsite role with opportunities for growth and learning in a dynamic team.
The predicted salary is between 25000 - 38000 £ per year.
Location: Near Saffron Walden (full-time onsite)
Salary: £25,000 - £38,000 (DOE)
Industry: Managed Service Provider
We are currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They are seeking a Technical Support Engineer to join their growing team and play a key role in supporting end-users and SME infrastructures across multiple industries.
Role Overview:
As a Technical Support Engineer, you will provide a mix of remote and onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies.
Key Responsibilities:
- Provide 1st line technical support across desktop, server, and networking environments.
- Troubleshoot and resolve hardware, software, and network-related issues via phone, email, remote tools, and in-person.
- Support Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure AD.
- Deploy, configure, and maintain workstations, printers, and mobile devices.
- Perform proactive maintenance, monitoring, and patching of client systems.
- Manage tickets and document work using a PSA or ticketing system.
- Liaise directly with clients to ensure timely resolution and excellent service delivery.
- Occasionally attend client sites (company vehicle or mileage reimbursement provided).
Essential Skills & Experience:
- Proven experience in an MSP or multi-client support environment.
- Strong troubleshooting skills across Windows OS, Active Directory, Office 365, and Exchange.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
- Experience with backup systems, antivirus solutions, and remote monitoring tools.
- Excellent communication and customer service skills.
Technical Support Engineer in Saffron Walden employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Saffron Walden
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved technical issues in a fast-paced environment. This will help you illustrate your problem-solving abilities and customer service focus, which are crucial for this position.
✨Tip Number 3
Research the company and its client base to understand their needs better. Tailoring your conversation to how you can meet those needs will show that you're proactive and genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Technical Support Engineer role, giving you an edge in your application process.
We think you need these skills to ace Technical Support Engineer in Saffron Walden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially within an MSP environment. Emphasise your troubleshooting skills with Windows OS, Active Directory, and Office 365, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your familiarity with networking fundamentals and any experience with backup systems or remote monitoring tools. This will demonstrate your readiness for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Support Engineer.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Active Directory, and Office 365. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your troubleshooting abilities.
✨Understand the Company and Its Clients
Research the Managed Service Provider and their client base. Understanding their services and the industries they serve will help you tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Excellent Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms, as this will be crucial during the interview and in your future role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think through potential scenarios beforehand, so you can respond confidently and showcase your problem-solving skills.
