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- Tasks: Provide 2nd line IT support and troubleshoot technical issues.
- Company: Join a leading packaging company with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary and the chance to develop your IT skills.
- Why this job: Be part of a dynamic team and make a real impact on tech solutions.
- Qualifications: Experience in IT support and a customer-focused attitude are essential.
- Other info: This is a full-time, onsite role in Northallerton for 12 months.
The predicted salary is between 30000 - 35000 £ per year.
Location: Northallerton (full-time onsite)
Job Type: 12 month fixed-term contract
Industry: Packaging
Salary: £30-35k per annum (DOE)
Job Summary: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to work as a standalone IT Engineer with support from other engineers remotely. In this role, you will provide technical support and troubleshooting.
IT Support Engineer- 12-month FTC employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer- 12-month FTC
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are frequently used in the packaging industry. Being able to discuss specific technologies during your interview will show that you're proactive and knowledgeable.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for 2nd line support scenarios. Prepare to demonstrate your problem-solving process through real-life examples, as this will highlight your capability to handle technical issues effectively.
✨Tip Number 3
Research the company culture at StudySmarter and understand our values. Tailoring your conversation to align with our mission can make a significant impact during the interview process.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you prepare better for your interview.
We think you need these skills to ace IT Support Engineer- 12-month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific skills and experiences required for the IT Support Engineer position. Tailor your application to highlight relevant experience in 2nd line support and customer service.
Craft a Targeted CV: Ensure your CV is tailored to the role by emphasising your technical skills, troubleshooting experience, and any relevant certifications. Include specific examples of how you've successfully resolved IT issues in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work independently as a standalone IT Engineer and your experience with remote support, as these are key aspects of the job.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group Limited
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Brush up on common IT support issues, especially those related to 2nd line support, and be ready to demonstrate your problem-solving skills through real-life examples.
✨Understand the Company and Industry
Research the packaging industry and the specific company you're interviewing with. Understanding their products and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Emphasise Customer Service
As a customer-focused role, it's crucial to highlight your experience in providing excellent customer service. Prepare examples of how you've successfully handled difficult situations or resolved customer issues in the past.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company culture and work environment align with your expectations.
