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- Tasks: Provide second-line IT support and troubleshoot complex issues in regulated environments.
- Company: Join a compliance-focused company in the pharmaceutical and biotech sectors.
- Benefits: Enjoy a competitive salary and the chance to work in a collaborative team.
- Why this job: Make a meaningful impact while developing your IT skills in a fast-paced industry.
- Qualifications: IT certifications and experience with Windows environments are essential.
- Other info: Ideal for those looking to grow in a dynamic, regulated setting.
The predicted salary is between 30000 - 32000 £ per year.
Location: Morpeth, Northumberland
Salary: £30,000-£32,000 per annum
Are you a skilled IT professional looking to take the next step in your support career? We are seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across Laboratory, Packaging, and Pharmaceutical manufacturing environments.
About the Role:
As an IS Support Analyst, you will act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless operations in both laboratory and production settings.
Key Responsibilities:
- Provide second-line IT support for end users across regulated operational areas.
- Troubleshoot and resolve complex software, hardware, and infrastructure issues.
- Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices.
- Collaborate with infrastructure teams and vendors to resolve escalated issues.
- Ensure compliance with Computer System Validation (CSV), GxP, and 21 CFR Part 11 standards.
- Document support activities accurately using the IT helpdesk system.
- Deliver technical onboarding and system usage training to end users.
- Proactively recommend improvements to enhance system reliability and user experience.
Required Skills & Qualifications:
- Industry-recognised IT certifications (e.g., CompTIA A+/Network+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience.
- Experience supporting Windows 10, Windows Server, and Active Directory environments.
- Strong knowledge of ITIL practices and service management.
- Proven customer service and communication skills.
- Ability to prioritise tasks and manage time effectively under pressure.
Desirable Experience:
- Previous experience working in pharmaceutical, biotech, or laboratory settings.
- Familiarity with validated systems and GxP environments.
This is an excellent opportunity to join a collaborative, compliance-focused environment and make a meaningful impact supporting essential IT systems. If you are ready to bring your skills to a fast-paced, regulated industry, we would love to hear from you. Apply today to be considered.
IT Support Analyst in Morpeth employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Morpeth
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as LIMS, SCADA/HMI, and PLC systems. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with professionals in the pharmaceutical and biotech industries. Attend relevant meetups or online forums where you can connect with others in the field. This can lead to valuable insights and potentially even referrals for the IS Support Analyst position.
✨Tip Number 3
Brush up on your knowledge of ITIL practices and service management. Being able to discuss how you’ve applied these principles in past roles can set you apart from other candidates and show that you’re well-versed in industry standards.
✨Tip Number 4
Prepare to discuss your experience in regulated environments during interviews. Highlight any previous roles where you ensured compliance with standards like GxP or 21 CFR Part 11, as this will be crucial for the role and demonstrate your suitability for the position.
We think you need these skills to ace IT Support Analyst in Morpeth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your IT certifications, support experience, and familiarity with GxP environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the pharmaceutical industry. Mention specific examples of how you've successfully resolved complex issues in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description, such as experience with Windows 10, Active Directory, and ITIL practices. This will help demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail, especially regarding Windows 10, Windows Server, and Active Directory. Highlight any relevant certifications you hold, such as CompTIA A+ or Microsoft MCSA, as these will demonstrate your qualifications for the role.
✨Understand GxP Compliance
Familiarise yourself with Good Practice (GxP) regulations and how they apply to IT support in pharmaceutical and laboratory environments. Being able to articulate your understanding of compliance standards like Computer System Validation (CSV) will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific examples of complex issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting skills and ability to work under pressure.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with end users, highlight your customer service experience. Share examples of how you've effectively communicated technical information to non-technical users and ensured a positive user experience.
