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- Tasks: Join our IT Service Desk as a 1st/2nd Line Engineer, solving tech issues daily.
- Company: We're a fast-growing MSP in Central and West London with exciting new clients.
- Benefits: Enjoy hybrid work, private healthcare, training, bonuses, and fun team events!
- Why this job: This role offers growth opportunities and a chance to make an impact in tech.
- Qualifications: Experience with Windows, Active Directory, Microsoft 365, and storage solutions is needed.
- Other info: Apply now for immediate review and kickstart your tech career!
The predicted salary is between 24000 - 30000 £ per year.
1st/2nd Line Engineer – Central and West London – £30,000 – £36,000I am working with an exciting MSP that is expanding their team. They are looking for someone to join their IT Service Desk as an experienced 2nd Line Engineer!Role: Service Desk Analyst (1st/2nd Line)Salary: £30-36kLocation: Near Monument Tube StationWorking Model: Hybrid based on work loadAbout the company:They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company!They offer a great package with:Private Health CareExternal and Internal TraningDiscretionary Annual BonusTeam Socials and EventsAnd much more!Skills required: Are you someone with some experince with:Windows 10 + 11Active Directory and Entra IDMicrosoft 365 AppsWindows ServersStorage SolutionsStructured CablingVeaam Back-upsVirtualisationAny MSP Experince is a Bonus!If this sounds like a great fit for you then please apply now!Please send your CV to henry . durrant @ intechnologygroup . com for immediate review. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. …
IT Service Desk Analyst 1st/2nd Line employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst 1st/2nd Line
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365 Apps. Being able to discuss your hands-on experience with these tools during the interview will show that you're a strong candidate.
✨Tip Number 2
Highlight any previous experience you have working in an MSP environment. This can set you apart from other candidates, as it shows you understand the unique challenges and dynamics of managed service providers.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled challenging support tickets in the past. Providing specific examples will demonstrate your capability as a 2nd Line Engineer.
✨Tip Number 4
Engage with the company’s online presence, such as their social media or blog. This will not only give you insights into their culture but also provide you with talking points during your interview.
We think you need these skills to ace IT Service Desk Analyst 1st/2nd Line
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Analyst (1st/2nd Line). Highlight your relevant experience with Windows 10/11, Active Directory, and Microsoft 365 Apps in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences mentioned in the job description. Emphasize any previous MSP experience and technical skills that align with the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join this fast-growing MSP and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, Active Directory, and Microsoft 365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues using these technologies.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled complex IT problems in the past. This could include situations involving storage solutions or virtualisation. Employers love to see your thought process and how you approach challenges.
✨Express Your Interest in Growth
Since the company is expanding, express your enthusiasm for professional development and learning opportunities. Mention any relevant training you've undertaken or are interested in, especially in areas like Veeam backups or structured cabling.
✨Engage with Company Culture
Research the company's culture and values before the interview. Be ready to discuss how you can contribute to team socials and events, showing that you're not just a fit for the role but also for the team dynamic.
