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- Tasks: Provide expert support and manage technical changes in a dynamic IT environment.
- Company: Join a leading Managed Service Provider (MSP) based in Hastings.
- Benefits: Enjoy hybrid remote work with competitive pay and potential contract extension.
- Why this job: Be part of a skilled team tackling critical incidents and enhancing IT infrastructure.
- Qualifications: 5+ years in technical support, with strong skills in Office 365 and networking.
- Other info: Initial 3-month contract with full-time commitment and immediate start available.
The predicted salary is between 55000 - 77000 £ per year.
We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Hastings office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension.
Location: Hybrid Remote - Hastings office (2-3 days onsite)
Start Date: Monday 14th July
Rate: £275/day (inside IR35)
Contract: 3 months initially (likely to extend)
Commitment: Full-time, 5 days a week
Key Skills:
- 5+ years' experience in technical support (MSP or customer-facing environment)
- Office 365 administration (incl. MFA)
- Networking: TCP/IP, VLANs, firewalls, wireless
- Virtualisation: Hyper-V, VMware, AVD, RDS
- Firewalls: Fortigate, Cisco, SonicWall, WatchGuard
- Backup: Azure, Veeam
Key Responsibilities:
- Act as the escalation point for Level 1 & 2 engineers
- Manage and implement technical changes from support tickets and project work
- Support critical P1 incidents and security events as part of the L3 team
- Focus on escalated helpdesk tickets, with occasional support across L2
- Carry out firmware upgrades, infrastructure checks, and project delivery
If you're a 3rd Line Engineer, available immediately, and have relevant experience working within an MSP or IT Consultancy environment, please click APPLY!
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
3rd Line Engineer Contrcat employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer Contrcat
✨Tip Number 1
Make sure to brush up on your technical skills, especially in Office 365 administration and networking. Being able to demonstrate your expertise in these areas during any discussions will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Hyper-V, VMware, and various firewall systems. Having practical knowledge or examples of how you've used these technologies can be a great conversation starter.
✨Tip Number 3
Prepare to discuss your experience in managing critical incidents and escalations. Think of specific scenarios where you successfully resolved high-pressure situations, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace 3rd Line Engineer Contrcat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in technical support, especially in an MSP or customer-facing environment. Include specific examples of your work with Office 365, networking, and virtualisation technologies.
Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Emphasise your experience with firewalls, backup solutions, and your ability to manage technical changes and support critical incidents.
Showcase Relevant Certifications: If you have any relevant certifications (e.g., Microsoft, Cisco, VMware), make sure to mention them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a 3rd Line Engineer role.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Expertise
Make sure to highlight your 5+ years of experience in technical support, especially in an MSP or customer-facing environment. Be prepared to discuss specific scenarios where you've successfully resolved complex issues, particularly with Office 365, networking, and virtualisation.
✨Demonstrate Problem-Solving Skills
As a 3rd Line Engineer, you'll be the escalation point for Level 1 and 2 engineers. Prepare examples of how you've managed critical incidents or security events in the past, showcasing your ability to think on your feet and implement effective solutions under pressure.
✨Familiarise Yourself with Their Tools
Research the specific technologies mentioned in the job description, such as Fortigate, Cisco, and Veeam. Being able to discuss your hands-on experience with these tools will show that you're not only qualified but also genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current projects, team dynamics, and future goals. This demonstrates your enthusiasm for the position and helps you assess if the company is the right fit for you.
