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- Tasks: Provide tier 2 IT support to ensure smooth operation of systems and software.
- Company: Join a growing IT department focused on professional development and career progression.
- Benefits: Competitive salary of up to £32,000 with opportunities for career growth.
- Why this job: Gain exposure to diverse projects and enhance your IT skills in a supportive environment.
- Qualifications: Experience with Windows Server, Office 365, DNS/DHCP, and excellent customer service skills required.
- Other info: Must have a driving license and access to a vehicle.
The predicted salary is between 19200 - 22400 £ per year.
2nd Line IT Support Engineer – York – Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT Department, to provide tier 2 solutions to clients to ensure their users, systems and software remain running smoothly. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Office 365 ** DNS/DHCP ** Azure AD ** Routing / Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security Must have a driving license and access to a vehicle! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. …
2nd Line Support Engineer employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure you familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since this role involves providing support to clients, demonstrating your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and problem-solving in a technical environment. Be ready to provide examples of how you've successfully resolved issues in the past.
✨Tip Number 4
Since a driving license and access to a vehicle are required, make sure to mention your availability for travel during the interview. This shows your commitment and readiness to meet the job's requirements.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows Server, Office 365, and other key skills mentioned in the job description. Use specific examples to demonstrate your expertise in 2nd line support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to customer service. Mention how you can contribute to the team and your eagerness to grow within the company.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as Microsoft Certified: Azure Administrator Associate or CompTIA Network+, be sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and DNS/DHCP. Highlight specific examples where you've successfully resolved issues or implemented solutions in these areas.
✨Demonstrate Excellent Customer Service
Since this role involves direct client interaction, share instances where you provided exceptional customer service. Explain how you handled difficult situations and ensured user satisfaction.
✨Discuss Your Problem-Solving Approach
Employers want to know how you tackle challenges. Prepare to walk through your thought process when diagnosing and resolving technical issues, especially in a 2nd line support context.
✨Express Your Willingness to Learn
The company values professional development. Convey your enthusiasm for learning new technologies and your readiness to step out of your comfort zone to grow within the role.
