2nd Line MSP Engineer

2nd Line MSP Engineer

London Full-Time No home office possible
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Job Description

?? Level 2/3 IT Engineer – Office-Based

Are you a tech-savvy problem solver ready to take your skills to the next level? A fast-growing, award-winning Managed Service Provider (MSP) is seeking a Level 2/3 IT Engineer to join a dynamic, collaborative team delivering cutting-edge IT solutions across cloud, cybersecurity, VoIP, and more.

?? What You'll Be Doing:

  • Provide expert support for complex technical issues across networks, firewalls, and virtual environments.

  • Lead escalated tickets, ensuring fast and effective resolutions.

  • Manage and implement IT projects-cloud migrations, infrastructure upgrades, and security improvements.

  • Use tools like Autotask, Salesforce, 3CX, and PowerShell to streamline support and automate workflows.

  • Support and mentor junior engineers, sharing knowledge and best practices.

  • Maintain strong client relationships and exceed service expectations using ITIL principles.

??? What You Bring:

  • 5+ years in an MSP environment, handling advanced technical support and project delivery.

  • Strong experience with Windows Server, Office 365, Azure, Hyper-V/VMware, and SonicWall/firewalls.

  • Proficiency in automation tools like Power Automate and scripting with PowerShell.

  • Familiarity with billing and workflow setups in Autotask and Salesforce is a big plus.

  • Relevant certifications: ITIL, Microsoft (Azure/O365), CompTIA, Cisco (CCNA) preferred.

If this sounds like a great fit then please do APPLY!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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Contact Detail:

In Technology Group Limited Recruiting Team

2nd Line MSP Engineer
In Technology Group Limited
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