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For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Join a dynamic Managed Service Provider in Reigate focused on client satisfaction.
- Benefits: Enjoy a competitive salary, ongoing training, and a friendly team environment.
- Why this job: This role offers career progression and the chance to work with cutting-edge technology.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft 365 and networking fundamentals required.
- Other info: Opportunity for certifications and a collaborative workplace culture.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
Role: 2nd Line MSP EngineerLocation: ReigateSalary: Up to £40,000 (DOE)Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment?We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate.Key Responsibilities
- Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site.
- Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems.
- Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune).
- Assist with firewall/router configurations, switch management, and on-site network setups.
- Contribute to system upgrades, migrations, patching, and client project rollouts.
- Ensure timely resolution of support tickets in line with SLAs and best practice standards.
What We're Looking For
- Proven experience in a 2nd line IT support role, ideally within an MSP environment.
- Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune, and desktop support.
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches).
- Experience with remote support tools and ticketing systems.
- Excellent communication and client-facing skills.
- Ability to manage and prioritise workloads in a busy support environment.
What's On Offer
- Competitive salary up to £40,000, depending on experience
- Clear progression path within a growing MSP
- Ongoing training and certifications (Microsoft, CompTIA, etc.)
- Friendly and collaborative team environment
- Pension scheme and other standard company benefits
Apply Now
If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed – we'd love to hear from you.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Support employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a previous role. This will help you illustrate your ability to handle escalated support tickets effectively.
✨Tip Number 3
Research the company culture and values of the Managed Service Provider. Understanding their approach to client service and teamwork can help you tailor your responses in interviews to align with their expectations.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team is looking for, giving you an edge in your application.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line IT support, especially within an MSP environment. Emphasise your knowledge of Microsoft 365, Windows Server, and networking fundamentals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and client-focused mindset. Mention specific examples of how you've resolved technical issues and contributed to team success in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as troubleshooting Microsoft 365, managing Active Directory, and using remote support tools. This will help you stand out.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with clients or team members to resolve issues or manage workloads.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and Azure in detail. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Client-Focused Communication
Since this role involves client interaction, practice explaining complex technical concepts in simple terms. This will show that you can communicate effectively with clients who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or client situations. Think through potential scenarios related to troubleshooting and support, and be ready to articulate your thought process and solutions.
✨Familiarise Yourself with Networking Fundamentals
Brush up on your knowledge of DNS, DHCP, TCP/IP, and firewall configurations. Being able to discuss these topics confidently will show that you have a solid understanding of networking, which is crucial for the role.
