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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot various systems across multiple sites.
- Company: Join a dynamic and growing IT team at In Technology Group Ltd.
- Benefits: Enjoy a competitive salary of £35,000 and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving in a varied environment.
- Qualifications: Experience in 2nd line IT support and strong knowledge of relevant technologies required.
- Other info: A full UK driving license is needed for site travel.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you!
Key Responsibilities
- Provide 2nd line support for users.
- Troubleshoot and maintain Windows Server environments (2012-2022).
- Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online.
- Support and maintain Active Directory, both on-prem and in Azure.
- Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
- Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi.
- Manage and support virtualised environments using Hyper-V.
- Support Windows 10/11 desktop OS environments and end-user systems.
- Maintain clear documentation of systems, procedures, and issue resolution.
- Travel between sites as needed to support local infrastructure and deployments.
Requirements
- Proven experience in a 2nd line IT support or similar technical support role.
- Strong knowledge of the technologies listed above.
- Excellent diagnostic and problem-solving skills.
- Full UK driving license and willingness to travel regularly between company sites.
- Strong communication and interpersonal skills.
If you are looking for a new challenge in a progressive and growing organisation, look no further than here! Apply now with an up-to-date CV to be considered.
2nd Line IT Support employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365 services. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you've successfully resolved complex IT issues. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and the specifics of the role.
✨Tip Number 4
Be prepared to demonstrate your communication skills, as they are crucial for a support role. Practise explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
We think you need these skills to ace 2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line IT support. Focus on your skills with Windows Server, Microsoft 365, and networking protocols, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for troubleshooting and infrastructure support. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Communication Skills: Since strong communication is essential for this role, include examples in your application that demonstrate your ability to explain technical concepts clearly to non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server environments and Microsoft 365 services. Highlight specific examples of troubleshooting you've done in the past, especially with technologies like Azure AD and Active Directory.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your diagnostic skills. Practice explaining your thought process when resolving technical issues, particularly with networking protocols and virtualised environments.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, ensure you articulate your thoughts clearly and concisely. Use layman's terms when necessary to demonstrate your ability to explain complex concepts to non-technical users.
✨Prepare for Site Travel Questions
Since the role involves travelling between sites, be ready to discuss your flexibility and willingness to travel. Share any previous experiences where you successfully managed support across multiple locations.
