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- Tasks: Provide on-site IT support, troubleshoot issues, and install hardware/software.
- Company: Join a dynamic team delivering top-notch IT solutions in a fast-paced environment.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the tech hero for diverse clients while developing your skills in a supportive culture.
- Qualifications: 2+ years in technical support, knowledge of Windows, Office 365, and basic networking required.
- Other info: A full UK driving license is needed, and travel to client sites is part of the role.
The predicted salary is between 26400 - 39600 £ per year.
Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.
The Role:
As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service - no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.
Key Responsibilities:
- Provide on-site and remote 1st to 2nd line support to a variety of clients
- Diagnose, resolve, or escalate hardware and software issues
- Install and configure desktops, laptops, printers, and other peripherals
- Support network infrastructure: routers, switches, firewalls, and Wi-Fi
- Maintain documentation for client environments and service activities
- Collaborate with internal service desk and project teams
- Deliver outstanding customer service and communicate effectively
What You'll Need:
- 2+ years in a technical support role (MSP experience a strong advantage)
- Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
- Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)
- Strong troubleshooting skills and a calm, methodical approach
- Full UK driving license and willingness to travel to client sites
Ready to Apply? Send your CV and a short note to [email address], or apply via our website: [Insert Link]
Join us in delivering first-class IT solutions and making tech work for people.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Field Support employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Field Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. This will demonstrate your ability to work in a fast-paced setting and your understanding of the unique challenges faced in such roles.
✨Tip Number 3
Prepare examples of how you've successfully diagnosed and resolved IT issues in the past. Being able to share specific scenarios where you provided excellent customer service will set you apart from other candidates.
✨Tip Number 4
Make sure to convey your willingness to travel to client sites during the interview. This role requires flexibility, so showing that you're ready to hit the road will align with what they're looking for in a candidate.
We think you need these skills to ace 2nd Line IT Field Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles, especially in an MSP environment. Emphasise your knowledge of Windows 10/11, Office 365, and any cloud platforms you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention specific examples of how you've successfully resolved IT issues in the past to demonstrate your capability.
Highlight Technical Skills: In your application, clearly list your technical skills, including troubleshooting abilities and familiarity with network infrastructure. This will help the employer see that you meet their requirements at a glance.
Follow Application Instructions: Ensure you follow the application instructions carefully. If they ask for a CV and a short note, make sure to include both. Applying through our website is recommended for a smoother process.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Office 365, and Active Directory. Highlight specific examples of how you've diagnosed and resolved issues in previous roles, as this will demonstrate your technical expertise.
✨Emphasise Customer Service
Since the role involves direct client interaction, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with clients and resolved their IT issues, ensuring they felt supported throughout the process.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss a few challenging technical problems you've faced and how you approached solving them. This will illustrate your troubleshooting skills and calm, methodical approach, which are essential for this role.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their client base and the types of IT solutions they provide will help you tailor your responses and show that you're genuinely interested in being part of their team.
