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For Companies At a Glance
- Tasks: Provide advanced IT support and lead exciting tech projects.
- Company: Join a top Managed Service Provider known for innovative IT solutions.
- Benefits: Enjoy career growth, funded certifications, and a collaborative work culture.
- Why this job: Make a real impact in a forward-thinking team while solving complex challenges.
- Qualifications: Experience in an MSP environment with skills in Windows Server, Office 365, and virtualisation.
- Other info: Mentor junior engineers and shape internal processes in a dynamic setting.
The predicted salary is between 36000 - 54000 £ per year.
We are currently representing a leading Managed Service Provider (MSP) delivering IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support.
We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.
Why Join us?
- Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.
- Career Growth - Access funded certifications and structured progression in a growing MSP.
- Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.
Your Role
As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies.
Key Responsibilities
- Support & Troubleshooting - Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems.
- Project Delivery - Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades. Manage timelines, client expectations, and successful delivery outcomes. Provide technical documentation and post-project reviews.
- Mentoring & Internal Development - Coach junior engineers and contribute to team training sessions. Help shape KPI reporting and continuous improvement initiatives.
What We're Looking For
Experience in an MSP environment. Proven experience with:
- Windows Server, Office 365, Azure
- SonicWall firewall configuration
- Virtualisation: Hyper-V and/or VMware
- Automation: PowerShell scripting, Power Automate flows
If you are looking for a role in a forward thinking, tech focussed environment, look no further than here. Please apply with an up-to-date CV to be considered.
2nd/3rd Line IT Support - MSP employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line IT Support - MSP
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Autotask, Salesforce, and Power Automate. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Highlight your experience in an MSP environment by preparing examples of past projects where you delivered advanced support or managed escalations. Be ready to discuss how you approached complex challenges and what the outcomes were.
✨Tip Number 3
Showcase your mentoring skills by preparing anecdotes about how you've coached junior engineers or contributed to team training sessions. This will demonstrate your ability to fit into their collaborative culture.
✨Tip Number 4
Research the latest trends in cloud services, cybersecurity, and VoIP systems. Being knowledgeable about current industry developments will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace 2nd/3rd Line IT Support - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in an MSP environment, particularly with Windows Server, Office 365, and virtualisation technologies like Hyper-V or VMware. Use specific examples to demonstrate your technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention your experience with tools like Autotask and Power Automate, and explain how you can contribute to the company's innovative environment.
Highlight Mentoring Experience: If you have experience mentoring junior engineers or leading training sessions, be sure to include this in your application. This role values internal development, so showcasing your ability to coach others will set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Office 365, and virtualisation technologies like Hyper-V and VMware. Highlight specific projects where you successfully implemented these technologies, as this will demonstrate your capability to handle the technical challenges of the role.
✨Demonstrate Problem-Solving Skills
Since the role involves advanced troubleshooting, be ready to share examples of complex issues you've resolved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Your MSP Experience
Discuss your previous work in a Managed Service Provider environment. Explain how you managed client expectations, handled escalations, and contributed to service improvement initiatives. This will show that you understand the unique dynamics of working in an MSP setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage projects and deliver IT solutions. Think about past experiences where you led cloud migrations or network upgrades, and be ready to explain your approach to managing timelines and client communications.
