At a Glance
- Tasks: Lead technical support for cutting-edge engineering applications in aerospace and defence.
- Company: Dynamic engineering company, part of Infosys, with a global presence.
- Benefits: Competitive salary, career growth, and the chance to work on innovative projects.
- Other info: Onsite role in Stevenage with opportunities for professional development.
- Why this job: Make a real impact in the aerospace sector while developing your technical skills.
- Qualifications: 8-12 years in CAD or aerospace support; strong troubleshooting and leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
As a specialist in electronics and software for the past 20 years, in-tech, an Infosys Company is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.
in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.
We are looking for
Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains.
Key Responsibilities
- Provide L2/L3 support for engineering applications (e. g., Creo, MATLAB, IBM ELM/DOORS, Cameo, E3 Cable, MOOD) and associated integrations.
- Analyse and resolve complex incidents, service requests, and application-related issues within agreed SLAs.
- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring problems.
- Manage application availability, performance monitoring, health checks, and capacity considerations.
- Plan and support application installations, upgrades, patches, hotfix deployments, and migrations.
- Configure and maintain application environments, including user access, roles, permissions, licenses, certificates, and service accounts.
- Ensure adherence to ITIL processes, driving Incident, Problem, Change, and Release Management activities.
- Maintain and enhance integrations between engineering applications and connected platforms, including log analysis and integration troubleshooting.
- Create and maintain support documentation, SOPs, knowledge articles, and runbooks; conduct Knowledge Transfer (KT) sessions.
- Act as the primary technical escalation point for customers and internal support teams; coordinate with vendors for issue resolution.
- Participate in CAB meetings, planned maintenance activities, and regular service review sessions, providing status reporting to stakeholders.
- Identify automation opportunities, process improvements, and support transition/onboarding/stabilization of new applications into the AMS landscape.
Requirements
- Must be a UK National, based within reasonable commuting distance of Stevenage or willing to travel regularly to the Stevenage office/customer site.
- Eligibility to obtain UK Security Check (SC) and/or Developed Vetting (DV) clearance; prior SC/DV clearance is highly preferred.
- 8–12+ years of experience supporting CAD or aerospace engineering applications in global AMS environments.
- Minimum 3–5 years in a Technical Lead or similar senior support role, with proven ownership of application support and operations.
- Hands-on administration and troubleshooting experience with Creo Parametric, Creo View, Creo Illustrate, and MATLAB.
- Experience with Arbortext Aerospace & Defense, IBM Engineering Lifecycle Manager, IBM DOORS, Cameo Teamwork Cloud/MBSE tools, E3 Cable, and MOOD system administration/support.
- Strong technical competencies in application installation, upgrades, patch management, user/access management, license management, and compliance monitoring.
- Good understanding of database fundamentals (SQL Server and/or Oracle), including basic querying and performance awareness.
- Scripting experience (Power Shell, APIs, Python preferred) for automation, reporting, and operational improvements.
- Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills.
- Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred.
- Bachelor’s or master’s degree in mechanical engineering, Aerospace Engineering, or a related technical discipline.
Important Note: Candidate must be a UK National due to the nature of the customer environment and associated security requirements.
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Technical Lead in Stevenage employer: in-tech GmbH
in-tech, an Infosys Company, is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to advance their careers in the engineering sector. With a strong focus on employee growth, we offer extensive training opportunities and encourage knowledge sharing through initiatives like Knowledge Transfer sessions. Located in Stevenage, our team benefits from a vibrant community and access to cutting-edge projects in aerospace and automotive industries, ensuring meaningful and rewarding work experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead in Stevenage
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with in-tech GmbH for a Technical Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Technical Lead in Stevenage
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at in-tech GmbH, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At in-tech GmbH, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at in-tech GmbH
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with in-tech GmbH.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with in-tech GmbH. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like in-tech GmbH love seeing candidates who not only have technical skills but also fit well within their team culture.
