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For Companies At a Glance
- Tasks: Lead and manage a dynamic team while ensuring top-notch customer service and operational excellence.
- Company: Join In'N'Out Autocentres, a trusted name in vehicle servicing with 30 locations nationwide.
- Benefits: Enjoy perks like a company pension, employee discounts, and a cycle to work scheme.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: 2+ years in the automotive sector with management experience and a passion for customer relations.
- Other info: Hands-on role with opportunities for growth and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
In'N'Out Autocentres are experts in vehicle servicing, MOTs & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
About the role
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental pay types
- Bonus scheme
- Performance bonus
- Quarterly bonus
Centre Manager in Peacehaven employer: IN 'n' Out Autocentres
Contact Detail:
IN 'n' Out Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Peacehaven
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to management and customer service. Think about your past experiences and how they relate to the role. We want you to shine when discussing how you've handled team dynamics and customer complaints!
✨Tip Number 3
Show off your hands-on experience! When chatting with potential employers, highlight your time spent in service bays and how you've trained and motivated teams. This will demonstrate that you're not just a manager but also a team player who understands the ins and outs of the operation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s get you one step closer to that Centre Manager position!
We think you need these skills to ace Centre Manager in Peacehaven
Some tips for your application 🫡
Show Your Management Skills: Make sure to highlight your previous management experience in your application. We want to see how you've led teams and handled customer relations, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Be Customer-Focused: Since customer service is key for us, emphasise your passion for customer relations in your application. Share any relevant experiences where you’ve gone above and beyond to ensure customer satisfaction – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IN 'n' Out Autocentres
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around vehicle servicing and MOTs. Familiarise yourself with In'N'Out Autocentres' services and values, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples from your previous management experience that highlight your ability to lead a team effectively. Think about times when you motivated your team or resolved conflicts, as these stories will demonstrate your capability to manage people and operations.
✨Customer Service is Key
Since customer satisfaction is a top priority for In'N'Out Autocentres, be ready to discuss how you've handled customer complaints in the past. Share specific instances where you turned a negative experience into a positive one, showcasing your commitment to excellent service.
✨Be Ready for Hands-On Questions
As this role involves being hands-on in the service bays, expect questions about your technical skills and experience with fast fit repairs or servicing. If you have relevant qualifications, make sure to mention them and be prepared to discuss how you can contribute to the team's success on the ground.
