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- Tasks: Lead a dynamic team in delivering top-notch vehicle servicing and customer satisfaction.
- Company: In'N'Out Autocentres, a trusted name in the automotive industry.
- Benefits: Enjoy a company pension, employee discounts, and performance bonuses.
- Why this job: Make a real impact in a hands-on role while driving customer satisfaction.
- Qualifications: 2+ years in the automotive industry and management experience required.
- Other info: Join a supportive team dedicated to excellence and career growth.
The predicted salary is between 36000 - 60000 £ per year.
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? This is a hands-on role where you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities- Being proactive in achieving and / or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
- A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
- Full Driving Licence
- Three Years Management Experience
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Bonus scheme
- Performance bonus
- Quarterly bonus
Servicing Made Simple — We provide fixed prices, clear explanations, and great service, underpinned by 100% customer satisfaction and the goal of getting customers back on the road quickly and safely.
100% Commitment to Customer Service — Our staff and national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts — We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.
Trained and Qualified Technicians — Our workshop technicians are trained to the highest standards, including experience from big brand main dealers.
We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice to ensure your safety and the correct optimum running of your vehicle.
Closing Date Saturday 31st January, 2026
Centre Principal in Leeds employer: IN 'n' Out Autocentres
Contact Detail:
IN 'n' Out Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Principal in Leeds
✨Tip Number 1
Get to know the company inside out! Research In'N'Out Autocentres, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their commitment to customer service.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to management and customer relations. Think about your past experiences and how they align with the role of Centre Principal. We want you to shine!
✨Tip Number 3
Show your hands-on approach! Since this role involves being in the service bays, be ready to discuss how you’ve trained and motivated teams in the past. Share specific examples that highlight your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the In'N'Out family. Let’s get you on the road to success!
We think you need these skills to ace Centre Principal in Leeds
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the automotive industry! Share specific examples from your past experiences that highlight your commitment to delivering top-notch service.
Tailor Your CV: Make sure your CV is tailored to the Centre Principal role. Highlight your management experience and any relevant qualifications, especially in MOT testing or vehicle servicing, to catch our eye.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IN 'n' Out Autocentres
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around servicing and MOT testing. Being able to discuss specific vehicle issues or customer service scenarios will show that you're not just a manager but also someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you motivated staff or resolved conflicts. This role is hands-on, so demonstrating your ability to lead by example will be key.
✨Customer Service is Key
Since the company prides itself on customer satisfaction, be ready to talk about your approach to handling customer complaints and ensuring a positive experience. Share specific instances where you turned a negative situation into a positive outcome.
✨Be Ready for Change
This role involves adapting to changing priorities, so think of examples from your past where you've successfully navigated unexpected challenges. Showing that you can remain calm and effective under pressure will set you apart.
