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- Tasks: Assist customers, manage inquiries, and utilise ERP/CRM systems for client information.
- Company: Leading manufacturing company in Manchester with a focus on customer service.
- Benefits: Holiday allowance, pension, and on-site parking for a balanced work-life.
- Why this job: Kickstart your career in customer service with growth opportunities in a supportive environment.
- Qualifications: Strong communication skills and experience in a manufacturing or supplier setting.
- Other info: Entry-level position perfect for high school and college students eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
A leading manufacturing company in Manchester is seeking a customer services administrator to join their team. The role involves assisting customers, managing inquiries, and using ERP/CRM systems for client information.
The ideal candidate will have strong communication skills and experience in a manufacturing or supplier environment.
This position offers benefits like holiday allowance, pension, and on-site parking, making it a great opportunity for those looking to grow their career in customer service.
Customer Service Helpdesk Lead — Entry-Level Growth in Manchester employer: In Manchester
Contact Detail:
In Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Helpdesk Lead — Entry-Level Growth in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your skills can help them improve customer service. Practise common interview questions so you can shine when it’s your turn to talk.
✨Tip Number 3
Show off your communication skills! During interviews or networking, be clear and confident when discussing your experiences. Remember, they want to see how you handle inquiries and interact with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Helpdesk Lead — Entry-Level Growth in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at In Manchester
✨Know the Company Inside Out
Before your interview, do some homework on the manufacturing company. Understand their products, values, and recent news. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Communication Skills
As a Customer Service Helpdesk Lead, strong communication is key. Prepare examples of how you've effectively handled customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with ERP/CRM Systems
Since the role involves using ERP/CRM systems, brush up on any relevant software you’ve used before. If you’re familiar with specific systems, mention them during the interview to demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, growth opportunities, and the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
