At a Glance
- Tasks: Manage client relationships and deliver exceptional customer service in a growing operations team.
- Company: Join In-Line Safety Ltd, a leading health & safety consultancy in the UK.
- Benefits: Enjoy a competitive salary, company benefits, and excellent career progression opportunities.
- Other info: Be part of an inclusive team committed to equality and professional development.
- Why this job: Make a real impact by enhancing client experiences and building lasting relationships.
- Qualifications: Strong communication skills and attention to detail; experience in client management is a plus.
The predicted salary is between 29700 - 36300 £ per year.
Operations Manager at In-Line Safety Ltd
In-Line Safety Ltd. is one of UK’s leading health & safety consultancies providing fire risk assessments (FRAs), fire door inspections (FDIs) and other health and safety services for compliance.
We predominantly work within the housing sector with local authorities and provide fire safety consultancy for schools and property management companies.
Our mission is to exceed client expectations through personalised service and expertise with infire, health and safety.
Following a period of exceptional growth and major client wins across the UK and Northern Ireland, we’re seeking a Client Relationship Manager to join our expanding Operations team.
We offer excellent career progression opportunities and have a strong track record of promoting internally.
About the role
As a Client Relationship Manager, you will manage your own client portfolio, delivering outstanding customer service and work as part of a growing Operations team.
You will be pivotal in delivering our core values of In-Line Safety Ltd.
You will continually identify opportunities to improve your clients’ experience and build positive relationships with new customers.
You will be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful in this position, you will possess excellent interpersonal and communication skills, an exceptional eye for detail, ability to project manage multiple clients and projects.
As a minimum, you will be proficient in Microsoft applications, a team player with excellent leadership skills but full training will be given.
Working as a Client Relationship Manager, you will work closely with the Operations Manager, our Operations Team members as well as other senior leaders to ensure we deliver professional and reliable reports, assessments and service.
Responsibilities
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the FRAs / FDIs / other services.
- Maintain accurate records of client FRA programmes, using our in-house system CM2.
- Build and maintain trusting and profitable relationships with key clients.
- Attend both face to face and online meetings with your client base on a regular basis.
- Collaborate with internal teams, including Operations and Assessment teams, to deliver exceptional service to clients.
- Book appointments for site assessments and access.
- Ensure all site visits are undertaken by our technical staff within allocated timeframes, and the reports are delivered on time and with accurate information.
- Ensure all reports are audited and formatted before submitting to client.
- Ensure all invoicing is completed and correct by month end.
- Resolve customer enquiries and complaints quickly and efficiently.
- Expand the client’s portfolio by upselling and cross‑selling.
- Continually broaden your product and services knowledge (we believe in training and offer continuous CPD opportunities).
- Maintain a positive attitude focused on client satisfaction.
We are looking for candidates who
- Take ownership of everything they do, are proactive and follow through on commitments.
- Are well‑organised and detail‑focused and display the ability to structure and prioritise their work.
- Have a UK work permit.
- Are quick learners and comfortable using new systems.
- Have some experience in client management, account management or customer success roles, but it’s not necessary.
Competitive salary plus company benefits.
Please no recruitment agencies
Please apply via recruitment@inlinesafety. co. uk by sending a letter of application together with your CV detailing how you meet our criteria for the role.
We are an inclusive organisation and are committed to act based on Equality, Diversity and Inclusion principles.
Equal opportunities, non‑discrimination and respect for human rights are basic principles contained in the In-Line Safety Code of Conduct that apply to all our employees.
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Client Relationship Manager in East Grinstead employer: In-Line Safety Ltd
As a leading UK health and safety consultancy, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our Strategic Client Relations Manager role not only offers a competitive salary but also provides ample opportunities for career advancement within a supportive team environment, where collaboration and strategic problem-solving are at the forefront of our mission to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in East Grinstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at In-Line Safety Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like In-Line Safety Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in East Grinstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to In-Line Safety Ltd:Your cover letter is your chance to shine! Tell us why you want to work at In-Line Safety Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at In-Line Safety Ltd!
How to prepare for a job interview at In-Line Safety Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
