Retail Leadership Opportunities in Guildford – Apply Now

Explore numerous retail job opportunities across the UK. Positions range from entry‑level sales assistant roles to management positions within various retail settings. These roles often involve customer interaction, sales, stock management, and maintaining store standards. The retail sector provides a wide array of career paths, with options for both part‑time and full‑time employment.

Responsibilities:

• Lead the day‑to‑day operation of the retail function serving approximately 15,000 customers.
• Hold P&L responsibility for the retail business line.
• Ensure compliance with heat network regulation and consumer protection requirements.
• Oversee customer contact channels including phone, email, and digital platforms.
• Deliver strong revenue management including debt prevention, collections and recovery.
• Monitor KPIs across the customer lifecycle and implement improvement plans where required.
• Ensure complaints are handled effectively and lessons learned are embedded into operations.
• Identify opportunities to improve systems, automate processes and enhance operational efficiency.
• Build and lead a high‑performing retail team.

Skills & Attributes:

• Ability to lead multi‑disciplinary teams and create a high‑performance, customer‑focused culture.
• Strong capability in managing operational processes such as billing, collections, metering and customer contact.
• Understanding of revenue protection, cost control and financial impacts of retail operations.
• Clear communicator able to work effectively across operational, technical and commercial teams.
• Self‑driven and results‑oriented, with a focus on delivering practical solutions and successful outcomes.

What You’ll Be Doing:

• Act as the first point of contact for customers, offering face‑to‑face or telephone support.
• Provide personalised energy‑saving advice to help customers reduce usage, lower bills and shrink carbon footprint.
• Collaborate with local charities and organisations through Utilita Giving to support community initiatives.

Accountabilities & Responsibilities:

• Welcome customers, answer general queries and maintain high levels of customer service at all times.
• Handle cash using EPOS tills, including handling of credit/debit cards and reconciliation of the tills.
• Order products from suppliers, process deliveries, reconcile delivery notes and replenish stock according to planogram.
• Check and maintain stock levels in‑store and complete regular stocktaking.
• Attend and complete all compulsory training as required.

Key Responsibilities:

• Achieve and exceed store sales and profitability targets.
• Lead, train and motivate the store team to deliver exceptional customer service.
• Manage all aspects of store operations, including inventory control, stock management and loss prevention.
• Implement and maintain visual merchandising standards to optimise store presentation.
• Recruit, onboard and develop retail staff.

Qualifications and Experience:

• Previous experience as a Retail Store Manager or Assistant Store Manager (minimum 3 years).
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership, team management and coaching skills.
• Excellent customer service and communication abilities.

Benefits:

• Competitive compensation and benefits package.
• Monthly performance‑based bonus.
• Access to employee discounts and brand‑new NIKE outfit.