We're In Digital, a thriving digital growth agency based in Covent Garden and ranked as one of the best places to work in the UK – and we're currently seeking a CRM and Email Marketing Manager to join our brilliant team of marketers!
At In Digital, you will have the chance to build your skills across customer marketing, working hands‑on with prestigious brands such as The Financial Times, Experian and Sky.
This is a great opportunity for a data‑driven, hands‑on email marketer who enjoys the technical side of CRM – building, QA‑ing and optimising campaigns – and wants to grow their skills within a fast‑paced agency.
What will you do?
You will support the delivery of client projects, working closely with our CRM Managers. This work varies but could include:
- Building and deploying email, push, and SMS campaigns in tools like Braze, Hubspot or SMFC, including audience segmentation, dynamic content, and automated journeys.
- Hands‑on coding and troubleshooting of email templates using HTML and CSS.
- QA‑ing campaigns thoroughly before send, checking rendering, links, personalisation and segmentation logic.
- Supporting the build and maintenance of always‑on and lifecycle automations across the customer journey.
- Assisting with data and audience management, ensuring segments and lists are accurate and up to date.
- Analysing campaign performance, pulling reports, and identifying trends and opportunities to improve results.
- Running A/B and multivariate tests, and using the results to inform future campaigns.
- Maintaining CRM calendars and ensuring campaigns are delivered on time.
- Building strong working relationships with clients and internal teams.
What do you need to be successful in this role?
- 2‑3 years of marketing experience, specifically within CRM or email marketing.
- Strong, hands‑on experience with Braze, or similar platforms, is essential.
- Confident working with HTML and CSS to build and troubleshoot email templates.
- Good analytical skills, with the ability to interpret campaign data and draw out actionable insights.
- Comfortable working in Excel and pulling together campaign reporting.
- A keen eye for detail, particularly when it comes to QA and campaign accuracy.
- Good communication skills and the confidence to collaborate with clients and cross‑functional teams.
- Prior agency experience is a plus, but not essential.
Why work for In Digital?
- A certified Sunday Times Best Places to Work in the UK for 2026
- Best of both worlds: work in blue‑chip companies' marketing teams and in a fast‑growth agency at the same time
- Covent Garden office with a private bar, great coffee and an array of restaurants in the vicinity
- Rewarding work with great opportunities for development and progression
- Flexible working with working‑from‑abroad
- Regular team lunches and social events
- Subsidised gym & sports memberships
- A competitive salary with twice yearly bonus
Email Marketing Specialist employer: In Digital
At In Digital, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture in the heart of Covent Garden. Our commitment to employee growth is evident through our flexible hybrid working model, competitive salary, and opportunities for rapid progression within a dynamic team. With regular team events, a private bar in our office, and a focus on solving meaningful customer challenges, we ensure that our employees thrive both personally and professionally.
