At a Glance
- Tasks: Assist passengers with check-in, boarding, and resolving queries at Edinburgh Airport.
- Company: Join a supportive team at Aviation Services, the Ground Handling Partner of easyJet.
- Benefits: Earn £12.72/hour, enjoy full training, and access staff discounts.
- Other info: Flexible hours with career development opportunities in a dynamic environment.
- Why this job: Be the friendly face of travel and create positive experiences for passengers.
- Qualifications: Must be 18+, friendly, reliable, and great at problem-solving.
The predicted salary is between 12.72 - 12.72 £ per hour.
Application Deadline: 26 July 2026
Department: Ground Crew
Employment Type: Part Time
Location: Scotland
Compensation: £12.72 / hour
Description: Edinburgh Airport (EH12 9DN) £12.72 per hour, 29 hours per week | 6 days on, 3 days off shift pattern.
Be the friendly face of travel. At Aviation Services, we’re proud to be the Ground Handling Partner of easyJet at Edinburgh Airport, supporting flights to over 40 destinations from Scotland’s capital. As a Passenger Service Agent, you’ll be one of the first people passengers meet on their journey. From check‑in to boarding, you’ll help create a smooth, stress‑free airport experience while making sure everything runs safely and on time.
If you enjoy helping people, solving problems, and working in a fast‑paced environment where no two days are the same – this could be the role for you. No airport experience? No problem. We provide full training and support from day one. Whether you’ve worked in retail, hospitality, customer service, travel, events, or you’re looking for a fresh start – we’d love to hear from you.
What you'll be doing:
- Assisting passengers at check‑in and boarding gates
- Checking travel documents and boarding passes
- Helping with baggage queries and excess baggage charges
- Supporting passengers during delays, cancellations, or disruptions
- Answering customer questions and resolving issues
- Setting up check‑in and boarding areas
- Ensuring safety, security, and operational procedures are followed at all times
You’ll play a key role in creating a positive travel experience for every passenger.
What we’re looking for:
- At least 18 years old
- Able to provide 5 years full address & employment history for security screening
- Friendly, approachable, and confident speaking with people
- Calm under pressure and great at problem‑solving
- Reliable and organised
- Comfortable working in a busy, fast‑paced environment
- Flexible to work early mornings, evenings, weekends, and bank holidays
- Comfortable using basic computer systems
No previous airport experience is required – just great customer service skills and a positive attitude.
What you can expect from us:
- We’ll guide you through the required pre‑employment checks, including background screening, employment history checks, and drug and alcohol testing required for airport roles.
- From there, you’ll join us for a full induction and training programme before stepping into your role.
- We’ll support you every step of the way to make sure you feel confident, prepared, and ready to succeed.
- And yes — we’ll have your uniform covered too.
Your success matters to us, and we’ll make sure you’re fully equipped from day one.
What you’ll get:
- £12.72 per hour
- Full training provided
- Career development opportunities within an international business
- Enhanced annual leave that increases with service
- Employee wellbeing support
- Staff discounts in airport shops and restaurants
- Supportive team environment
Why join Aviation Services?
We’re proud of the teams that keep Edinburgh Airport moving every day. From helping passengers start their holidays to ensuring flights leave on time, every role here makes a difference. At Aviation Services, we invest in our people, create opportunities to grow, and value individuals who bring positivity, professionalism, and team spirit to work every day.
Apply today and help passengers take off with confidence.
Passenger Service Agent employer: In Charge Electrical Services, LLC
Salt Separation Services is an exceptional employer located in Rochdale, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on health and safety, competitive benefits including a pension scheme and early finish Fridays, and ample opportunities for training and development, we empower our team to contribute to meaningful projects that make a difference. Join us and be part of a family-owned business that values integrity, communication, and employee well-being.
Contact Details:
In Charge Electrical Services, LLC Recruitment Team
