At a Glance
- Tasks: Provide hands-on IT support to staff and students in a school environment.
- Company: Leading managed service provider in the education sector.
- Benefits: Competitive salary, pension scheme, and perks package.
- Other info: Enjoy a collaborative culture with long-term contract stability.
- Why this job: Be the trusted face of IT and make a real difference in education.
- Qualifications: 1st line IT support experience and strong troubleshooting skills.
The predicted salary is between 28000 - 30000 € per year.
Location: Oxford (On-site, 5 days per week)
Salary: £28,000 – £30,000 + benefits
Benefits: Pension scheme + perks package
Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment. This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment.
What you’ll do:
- Deliver day-to-day on-site IT support to staff and students
- Act as a visible, approachable IT presence across the school
- Manage and prioritise helpdesk tickets in line with SLAs
- Support classroom technology and digital learning tools
- Maintain user devices, accounts, and core systems
You’ll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement.
What we’re looking for:
- Strong 1st line IT support experience in a user-facing role
- Solid troubleshooting skills across hardware, software, and user issues
- Experience with Microsoft 365, including user account management
- Understanding of basic networking (DNS, DHCP, IP addressing)
- Experience supporting devices, printers, and AV equipment
The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment.
Why join?
- Opportunity to work in a well-supported on-site role with backing from a wider IT function
- Exposure to education-focused technology environments
- Long-term fixed-term contract (3 years) offering stability
- Collaborative and service-driven culture
Apply now to play a key role in delivering exceptional IT support within a growing education-focused environment.
IT Support Engineer in Oxford employer: IMT Resourcing
Join a leading managed service provider in the education sector, where you will be an integral part of a collaborative and service-driven culture. With a focus on employee growth and stability, this role offers a long-term fixed-term contract and the chance to work closely with a supportive IT team, ensuring a high-performing IT environment for both staff and students in Oxford. Enjoy a competitive salary, a comprehensive benefits package, and the opportunity to make a meaningful impact in a vibrant educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the education sector or IT support roles on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We want you to shine when they ask about your experience with Microsoft 365 or networking basics.
✨Tip Number 3
Show off your soft skills! Being approachable and service-focused is key in this role. Think of examples where you've gone above and beyond to help users, and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st line IT support experience and any relevant troubleshooting skills to catch our eye!
Craft a Personal Cover Letter:Use your cover letter to show us your personality! Explain why you’re passionate about IT support in an educational setting and how you can contribute to our team. Keep it friendly and professional.
Showcase Relevant Experience:When detailing your past roles, focus on experiences that align with the responsibilities listed in the job description. Mention any work with Microsoft 365 or classroom technology to demonstrate your fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your 1st line IT support skills, especially with Microsoft 365 and basic networking concepts like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Show Your Service Mindset
This role is all about being approachable and service-focused. Think of examples where you've gone above and beyond to help users, whether it's staff or students. Highlight your communication skills and how you make tech less intimidating for non-techies.
✨Familiarise Yourself with the Education Sector
Since this position is within a school environment, it’s beneficial to understand the unique challenges faced in educational settings. Research common classroom technologies and digital learning tools to show you're prepared to support them effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT environment, team structure, and how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
