At a Glance
- Tasks: Provide technical support and troubleshoot issues for diverse clients in a collaborative environment.
- Company: Leading provider of managed IT and technology services with a supportive culture.
- Benefits: Up to £30,000 salary, 20% bonus, private healthcare, and funded training certifications.
- Other info: Flexible working options and excellent career progression opportunities.
- Why this job: Join a dynamic team and enhance your skills in Microsoft cloud technologies and networking.
- Qualifications: Experience as a 1st Line Engineer with MSP experience is preferred.
Location: Bristol | Flexible working available (business needs dependent)
Salary: Up to £30,000 + 20% Bonus
Benefits: Private healthcare, share plan, enhanced annual leave, funded training certifications, career progression, pension and more.
Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management.
What you'll do:
- Act as the first point of contact for users experiencing technical issues.
- Log, prioritise and manage support tickets through a PSA platform.
- Provide technical support across Microsoft 365, Azure and Intune environments.
- Monitor and remediate issues using Remote Monitoring Management (RMM) tools.
- Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP.
- Support multiple client environments within a Managed Services Provider (MSP).
- Maintain accurate technical documentation and knowledge base articles.
- Assist with onboarding new clients and deploying IT solutions.
Managed Services IT Engineer employer: IMT Resourcing
As a leading Managed Service Provider in Cheltenham, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while you engage with a diverse range of clients and cutting-edge technologies, ensuring that your career as a 2nd Line IT Support Engineer is both rewarding and fulfilling. With ongoing training opportunities and a collaborative team environment, you'll be well-equipped to advance your skills and career in the ever-evolving IT landscape.
