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- Tasks: Lead and transform the Account Management function to drive customer revenue growth.
- Company: Global SaaS organisation with a strong product and established customer base.
- Benefits: Competitive package, hybrid working, and opportunities for professional development.
- Other info: Opportunity to implement change and drive measurable outcomes in a dynamic setting.
- Why this job: Make a real impact by reshaping a key function and leading a global team.
- Qualifications: Proven experience in leading Account Management in a global SaaS environment.
The predicted salary is between 80000 - 100000 £ per year.
A global SaaS business is looking to appoint a Director of Account Management to take full ownership of a function that isn’t currently delivering. The business has a strong product, an established customer base and significant recurring revenue. The gap sits in how that customer base is managed and grown.
At present, the function lacks clear structure, consistent segmentation and accountability. The team is capable, but without the right operating model in place, performance is inconsistent. This role is about coming in and fixing that.
You will take full responsibility for both the strategy and day to day performance of the function. That includes redefining how accounts are segmented, how the team is structured, and how revenue is driven across the customer base.
You will be leading a sizeable, globally distributed team, so this isn’t just a strategic hire. The business needs someone who can implement, bring structure and drive standards across the team.
A key part of the role is shifting the function from reactive account support to proactive revenue ownership. There is a clear opportunity to increase retention and drive growth through a more structured cross sell approach across the wider product suite.
This will involve close alignment with sales, customer success, operations and product to ensure a consistent approach to managing and growing accounts.
The business is looking for someone who has done this before. Ideally, you have stepped into a function that wasn’t working, reset it and built a high performing team with clear accountability and measurable outcomes.
You will need to be comfortable making changes, challenging what’s there and operating in an environment where results matter.
Experience required:- Experience leading Account Management or Customer Revenue functions within a global SaaS or subscription led business
- A track record of restructuring or turning around underperforming teams
- Strong commercial ownership of retention, expansion and revenue growth
- Experience building scalable processes, segmentation models and team structures
- Comfortable leading change within a complex, matrixed organisation
You must have experience within a global SaaS business with extensive experience leading sales or account management functions. No sponsorship is available for this role.
Director of Customer Revenue in London employer: IMT Resourcing
Contact Detail:
IMT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Revenue in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Director of Customer Revenue role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company’s current account management strategies. Think about how you can bring structure and drive revenue growth based on what you find. Show them you’re not just a fit; you’re the solution they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how you've turned around underperforming teams in the past. Use specific examples that highlight your experience in building scalable processes and driving results—this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to connect with you directly.
We think you need these skills to ace Director of Customer Revenue in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Customer Revenue. Highlight your experience in leading account management teams and any successful turnarounds you've done. We want to see how you’ve driven revenue growth and built scalable processes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've restructured underperforming teams and the impact it had on revenue. Let us see your passion for driving results!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you motivate teams and ensure accountability? We’re looking for someone who can bring structure and drive standards, so share your approach to leading change in complex environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IMT Resourcing
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer revenue and account management. Be ready to discuss how you've driven growth in previous roles, including specific figures that demonstrate your impact.
✨Showcase Your Strategy Skills
Prepare to talk about your approach to restructuring teams and processes. Think of examples where you’ve successfully implemented a new operating model or segmentation strategy, and be ready to explain the outcomes.
✨Emphasise Collaboration
This role requires close alignment with various departments. Be prepared to share experiences where you’ve worked cross-functionally to achieve common goals, especially in a SaaS environment.
✨Be Ready to Challenge the Status Quo
The company is looking for someone who can make changes and drive results. Think of instances where you’ve identified issues within a team or process and how you approached making those necessary changes.