At a Glance
- Tasks: Lead a team and tackle complex technical issues in a fast-paced environment.
- Company: Join a growing Managed Service Provider with a collaborative culture.
- Benefits: Enjoy hybrid working, training, career progression, and exposure to cutting-edge technologies.
- Other info: Great opportunities for professional development and clear career progression.
- Why this job: Make an impact by leading a team and supporting diverse IT environments.
- Qualifications: Experience in 3rd line support and strong technical knowledge required.
The predicted salary is between 45000 - 50000 £ per year.
Location: London (Hybrid Working)
Salary: Up to £50,000
Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies
Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function. This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You’ll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team.
Working within a fast-paced MSP environment, you’ll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities.
What you’ll do:
- Act as the primary escalation point for complex 3rd line technical issues
- Lead and support the 3rd line engineering team across daily operations and technical delivery
- Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents
- Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments
- Assist with project delivery, system upgrades, migrations, and infrastructure improvements
- Work closely with 1st and 2nd line teams to provide technical guidance and escalation support
- Monitor service performance and contribute to continual service improvement initiatives
- Create and maintain technical documentation and best practice processes
You’ll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base.
What we’re looking for:
- Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position
- Experience leading or mentoring technical engineers within a service desk or MSP environment
- Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies
- Experience supporting complex infrastructure and cloud environments
- Strong troubleshooting and problem-solving capabilities
- Excellent communication and stakeholder management skills
The ideal candidate will be technically strong, proactive, and comfortable operating within a fast-paced, customer-focused MSP environment.
Why join?
- Join a growing MSP supporting a broad range of modern IT environments and technologies
- Hybrid working model with flexibility
- Opportunity to lead and develop a growing 3rd line support function
- Exposure to cloud, cyber security, and infrastructure projects
- Ongoing professional development and certification support
- Clear progression opportunities within a growing technical team
Apply now to take the next step in your infrastructure and leadership career within a growing MSP environment.
3rd Line Support Engineer in London employer: IMT Resourcing
Join a dynamic Managed Service Provider in London, where you will not only enhance your technical skills but also lead a collaborative team dedicated to delivering exceptional support. With a hybrid working model, ongoing training, and clear career progression opportunities, this role offers a unique chance to work with cutting-edge technologies while fostering a culture of teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to 3rd line support. Get comfortable explaining your troubleshooting process and how you've resolved complex issues in the past.
✨Tip Number 3
Showcase your leadership skills! If you’ve led teams or mentored others, be ready to share those experiences. Employers love to see candidates who can not only solve problems but also guide others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our growing team.
We think you need these skills to ace 3rd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the 3rd Line Support Engineer role. We want to see how your skills in Microsoft 365, Azure, and troubleshooting shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality and passion for the role. Tell us why you’re excited about leading a team and tackling complex technical issues in a fast-paced environment.
Showcase Your Leadership Skills:Since this role involves team leadership, don’t forget to mention any experience you have in mentoring or guiding others. We love seeing candidates who can inspire and support their teammates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience.
✨Showcase Your Leadership Skills
Since this role involves team leadership, think of examples where you've led or mentored others. Prepare to talk about how you handle team dynamics and support your colleagues in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Practice articulating your thought process when troubleshooting advanced infrastructure or cloud incidents, as this will demonstrate your problem-solving capabilities.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to liaise with both technical and non-technical stakeholders. Confidence in your delivery can make a big difference!
