At a Glance
- Tasks: Provide 1st line IT support and troubleshoot across various technologies.
- Company: Leading managed IT services provider with a supportive culture.
- Benefits: Up to £30,000 salary, bonus, private healthcare, and wellbeing support.
- Other info: Dynamic environment with strong focus on personal and professional growth.
- Why this job: Kickstart your IT career with diverse tech exposure and clear progression.
- Qualifications: Experience in service desk roles and knowledge of Microsoft technologies.
The predicted salary is between 30000 - 30000 € per year.
Location: London (client-facing with site visits)
Salary: Up to £30,000 + bonus
Benefits: Bonus, private healthcare, share scheme, strong wellbeing package
Our client, a leading provider of managed IT and connectivity services, is looking for a 1st Line IT Engineer to join their growing support team. This role offers the opportunity to work across a varied client base, gaining exposure to multiple technologies while building your technical skillset in a fast-paced, supportive environment.
What you’ll do:
- Provide 1st line support across desktop, server, and network environments
- Take ownership of incoming service desk tickets and see issues through to resolution
- Troubleshoot across Windows, Mac, and remote desktop environments
- Support Microsoft technologies including Office 365, Exchange, and Active Directory
- Carry out system checks, monitoring, and documentation updates
You’ll work closely with internal technical teams and external clients to deliver a high-quality support service, ensuring issues are resolved efficiently and professionally.
What we’re looking for:
- Experience in a service desk or MSP environment
- Working knowledge of Windows Server, Active Directory, DNS, and DHCP
- Familiarity with Microsoft 365, Exchange Online, and remote desktop services
- Understanding of networking fundamentals (TCP/IP)
- Strong communication skills and a customer-focused mindset
The ideal candidate will bring a proactive attitude, a genuine passion for technology, and enjoy working in a fast-paced, client-facing environment.
Why join?
- Clear progression opportunities within a growing technical team
- Exposure to a wide range of technologies and client environments
- Bonus scheme and employee share plan
- Private healthcare, life assurance, and income protection
- Strong wellbeing support including mental health resources
Apply now to develop your IT career in a dynamic and supportive MSP environment.
1st Line IT Engineer in London employer: IMT Resourcing
Join a leading provider of managed IT and connectivity services in London, where you will thrive in a dynamic and supportive environment. With clear progression opportunities, exposure to diverse technologies, and a robust benefits package including private healthcare and a bonus scheme, this role as a 1st Line IT Engineer offers a meaningful career path for those passionate about technology and client service.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This can really make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for 1st Line IT Engineer roles and practice your responses. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line IT Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Engineer role. Highlight relevant experience, especially in service desk environments and with technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about this role and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Technical Skills:In your application, don’t forget to mention your technical skills, especially with Windows Server, Active Directory, and Microsoft 365. We love seeing candidates who are proactive and have a genuine interest in tech, so make sure to highlight any relevant projects or experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of Windows Server, Active Directory, and networking fundamentals like TCP/IP. Being able to confidently discuss these topics will show that you’re ready for the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role is client-facing, be prepared to share examples of how you've successfully handled customer queries or issues in the past. Highlighting your strong communication skills and customer-focused mindset will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve taken ownership of a service desk ticket and resolved an issue. Discuss your troubleshooting process and how you ensure efficient resolutions, as this is key for a 1st Line IT Engineer.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s technologies, team dynamics, or progression opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
