At a Glance
- Tasks: Provide 1st and 2nd Line support for Fortinet technologies and manage incidents.
- Company: Leading technology services organisation with a focus on innovation.
- Benefits: Competitive daily rate, remote work, and hands-on experience with cutting-edge tech.
- Other info: Opportunity to work on exciting projects and grow your career in tech.
- Why this job: Join a dynamic team and enhance your skills in network security and infrastructure.
- Qualifications: Fortinet NSE 4 certification and strong troubleshooting skills required.
The predicted salary is between 62500 - 75000 £ per year.
Contract Length: 3 Months Initial Contract
Location: Remote
IR35 Status: Outside IR35
Rate: £250–£300 per day (Outside IR35)
Overview
Our client, a leading technology services organisation, is seeking an experienced Service Desk Engineer with strong Fortinet expertise to support their growing customer environment. This role will focus on providing 1st and 2nd Line support across Fortinet technologies, managing incidents, service requests and changes, whilst also contributing to a number of ongoing infrastructure and network projects. The successful candidate will have hands-on experience supporting Fortinet solutions in a managed services or enterprise environment and hold a current Fortinet NSE 4 certification.
Key Responsibilities
- Provide 1st and 2nd Line support for customer environments.
- Troubleshoot and resolve incidents relating to Fortinet security and networking solutions.
- Manage service requests, incidents and escalations in line with agreed SLAs.
- Monitor network and security infrastructure and proactively identify issues.
- Perform root cause analysis and implement preventative measures where appropriate.
- Maintain accurate documentation and update knowledge base articles.
Fortinet Administration
- Support and administer FortiGate firewalls.
- Manage firewall policies, VPNs, routing and security configurations.
- Assist with FortiAnalyzer and FortiManager administration.
- Support secure connectivity solutions including IPSec and SSL VPN technologies.
- Assist with firmware upgrades and security patching activities.
Project Work
- Support network and security infrastructure projects.
- Assist with firewall migrations and deployments.
- Participate in network refresh and upgrade activities.
- Contribute to customer onboarding and implementation projects.
- Produce technical documentation and handover materials.
Essential Skills & Experience
- Current Fortinet NSE 4 certification.
- Strong experience supporting FortiGate firewalls.
- Proven 1st and 2nd Line Service Desk experience.
- Good understanding of TCP/IP networking principles.
- Experience supporting VPN technologies (IPSec and SSL VPN), VLANs, Routing and switching, Network security concepts.
- Experience working within an ITIL-based support environment.
- Strong troubleshooting and diagnostic skills.
- Excellent customer-facing communication skills.
Service Desk Engineer in Gloucester employer: IMT Resourcing
As a leading technology services organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working environment offers flexibility, allowing you to balance your professional and personal life while engaging in meaningful projects that enhance your skills in Fortinet technologies. Join us to be part of a collaborative team where your contributions are valued, and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Fortinet solutions. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Get involved in online communities and forums related to Fortinet and service desk roles. Share your knowledge, ask questions, and you might just catch the eye of someone looking to hire!
✨Tip Number 3
When you land an interview, be ready to showcase your hands-on experience. Prepare examples of how you've tackled incidents or managed service requests in previous roles, especially with FortiGate firewalls.
✨Tip Number 4
Don't forget to check our website for the latest job openings! Applying directly through us can give you a better chance of standing out, so keep an eye on those listings.
We think you need these skills to ace Service Desk Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Fortinet technologies and any relevant certifications. We want to see how your skills match the job description, so don’t be shy about showcasing your 1st and 2nd Line support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Mention specific projects or experiences that relate to the responsibilities listed in the job description.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky incidents in the past. We love seeing your problem-solving skills in action, especially when it comes to Fortinet solutions and network security!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at IMT Resourcing
✨Know Your Fortinet Stuff
Make sure you brush up on your Fortinet knowledge, especially around FortiGate firewalls and VPN technologies. Be ready to discuss your hands-on experience and any specific incidents you've resolved in the past.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled tricky issues in a 1st or 2nd Line support role. Think about the steps you took, the tools you used, and how you communicated with customers during the process.
✨Understand the ITIL Framework
Since this role involves working within an ITIL-based support environment, it’s crucial to understand its principles. Be ready to explain how you've applied ITIL practices in your previous roles, particularly in incident management and service requests.
✨Communicate Clearly and Confidently
Excellent customer-facing communication skills are a must. Practice explaining technical concepts in simple terms, as you might need to do this during the interview. Remember, it's not just about what you know, but how you convey that knowledge!
