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- Tasks: Provide top-notch technical support and manage modern infrastructure technologies.
- Company: Leading organisation in education IT services with a focus on innovation.
- Benefits: Hybrid working, bonus scheme, pension, enhanced leave, and exciting perks.
- Other info: Enjoy clear progression and continuous development opportunities.
- Why this job: Join a fast-growing team and work with cutting-edge technologies.
- Qualifications: Strong experience in networking, firewalls, and Windows Server required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Gloucestershire (Hybrid – weekly office visits + client travel)
Salary: Up to £40,000 + Bonus
Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks
Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.
This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.
What you’ll do:
- Provide 2nd/3rd line remote support to client IT teams
- Deliver onsite and remote project engineering across infrastructure environments
- Support and manage firewalls, networks, servers, and cloud platforms
- Conduct technical assessments and contribute to infrastructure roadmaps
- Act as an escalation point for complex technical issues
You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.
What we’re looking for:
- Strong 2nd/3rd line experience across networking, firewalls, and Windows Server
- Solid understanding of DNS, DHCP, routing, and subnetting
- Experience with Microsoft 365, Intune, and Entra ID
- Background working within an ITIL-aligned Service Desk environment
- Proven ability to deliver onsite and client-facing engineering support
The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.
Why join?
- Join a fast-growing, specialist IT organisation
- Exposure to varied and modern technologies across multiple environments
- Hybrid working with flexibility and autonomy
- Clear progression and continuous development opportunities
Apply now to play a key role in delivering exceptional IT services.
Infrastructure Support Engineer in Gloucester employer: IMT Resourcing
Contact Detail:
IMT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives you a chance to demonstrate your expertise in infrastructure support and makes you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to networking, firewalls, and cloud platforms. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Infrastructure Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Support Engineer role. Highlight your 2nd/3rd line experience and any relevant technical skills, like networking and firewalls, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your consultative mindset and proactive approach!
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially with Microsoft 365, Intune, and Entra ID. We want to see how you can contribute to our team and support our clients effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd/3rd line support skills, especially around networking, firewalls, and Windows Server. Be ready to discuss your experience with DNS, DHCP, routing, and subnetting, as these are crucial for the role.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication skills and consultative approach. Think of situations where you successfully resolved complex issues for clients and how you maintained a high standard of service.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-aligned Service Desk environments is key. Be prepared to discuss how you've applied ITIL principles in your previous roles, particularly in managing incidents and service requests.
✨Demonstrate Your Proactive Mindset
Employers love candidates who take initiative. Prepare to share instances where you identified potential issues before they became problems or contributed to infrastructure roadmaps. This will show that you're not just reactive but also strategic in your approach.