At a Glance
- Tasks: Lead and mentor a team of 3rd Line engineers in a dynamic MSP environment.
- Company: Join a leading managed IT services provider with a focus on growth.
- Benefits: Enjoy hybrid working, career progression, and competitive salary.
- Other info: Opportunity for hands-on involvement and continuous improvement in service standards.
- Why this job: Make a real impact by resolving complex issues and driving service excellence.
- Qualifications: Experience in leading technical teams and strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: London (Hybrid - 3 days in office / 2 days from home)
Salary: £50,000-£60,000 + benefits
Benefits: Hybrid working | Career progression | Technical leadership | Growing MSP environment
Our client, a leading managed IT services provider, is looking for an experienced Escalation Team Lead to lead its 3rd Line technical escalation function. This is an excellent opportunity for a technically strong leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation.
What you'll do:
- Lead and develop a team of 3rd Line engineers within a busy MSP environment.
- Take ownership of complex technical escalations and major customer issues.
- Mentor and coach engineers, providing technical guidance and leadership.
- Work closely with service delivery teams to ensure exceptional customer outcomes.
- Lead by example through hands-on technical involvement and proactive problem solving.
- Collaborate with technical teams, service management and customers to deliver high-quality support while continually improving service standards.
What we're looking for:
Previous experience leading technical engineers within a Managed Service Provider (MSP) environment.
Escalation Team Leader employer: IMT Resourcing
As a leading Managed Service Provider in Cheltenham, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while you engage with a diverse range of clients and cutting-edge technologies, ensuring that your career as a 2nd Line IT Support Engineer is both rewarding and fulfilling. With ongoing training opportunities and a collaborative team environment, you'll be well-equipped to advance your skills and career in the ever-evolving IT landscape.
