At a Glance
- Tasks: Provide top-notch technical support and troubleshoot tech issues for diverse clients.
- Company: Established IT services provider with a supportive team culture.
- Benefits: Up to £35,000 salary, hybrid working, pension, and ongoing training.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a growing team and make a real impact in the tech world.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Cheltenham (Hybrid Working)
Salary: Up to £35,000
Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development
Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.
What you'll do:
- Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools
- Troubleshoot and resolve hardware, software and operating system issues
- Install, configure and maintain desktop, laptop and peripheral equipment
- Assist with network administration, connectivity troubleshooting and firewall support
- Monitor, manage and update support tickets to ensure excellent customer service
- Maintain accurate technical documentation and knowledge base articles
- Support Microsoft-based environments and business-critical applications
- Work closely with colleagues to deliver proactive IT solutions and minimise downtime
- Contribute to ongoing service improvements and technology projects
You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.
What we're looking for:
- Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role
- Strong knowledge of Windows operating systems and desktop support
- Experience troubleshooting hardware, software and networking issues
- Understanding of Microsoft technologies and business applications
- Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous
- Experience working within a helpdesk or managed service environment
- Excellent communication and customer service skills
- Strong problem-solving abilities and a proactive approach to support
- Full UK driving licence would be beneficial
The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.
Why join?
- Salary up to £35,000
- Hybrid working arrangement
- Join a growing and established IT services business with over 25 years of industry experience
- Exposure to a broad range of technologies, clients and projects
- Supportive team culture with opportunities for professional development
- Company pension, events and on-site parking
Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.
Technical Support Engineer in Cheltenham employer: IMT Resourcing
Join a well-established IT services provider in Cheltenham, where you'll thrive in a supportive team culture that values professional development and offers hybrid working arrangements. With a commitment to delivering exceptional technology solutions, you'll have the opportunity to work with a diverse range of clients and technologies, all while enjoying benefits like a company pension and engaging company events.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing!
✨Direct Apply to IMT Resourcing
Let's not forget to apply directly through the IMT Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
