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- Tasks: Provide 2nd line technical support and troubleshoot complex issues for diverse clients.
- Company: Leading managed services provider with a fast-paced, collaborative culture.
- Benefits: Fully remote work, competitive rate, and immediate start in a dynamic team.
- Other info: Opportunity to work across various client environments and enhance your career.
- Why this job: Join a high-performing team and make a real impact in tech support.
- Qualifications: Experience in 2nd Line support and strong Microsoft 365 skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Fully Remote
Rate: £190 per day (Outside IR35)
Contract: 3 months
Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery.
What you’ll do:
- Provide 2nd line technical support across a multi-client environment
- Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD)
- Support and configure Cloud networking (APs, switches, infrastructure)
- Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity
- Manage and update tickets through ITSM tools, ensuring SLA adherence
You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement.
What we’re looking for:
- Proven experience in a 2nd Line or Service Desk role within an MSP
- Strong Microsoft 365 administration and troubleshooting skills
- Hands-on experience with Aruba networking (wired and wireless)
- Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
- Strong communication skills with a customer-focused approach
The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment.
Why join?
- Fully remote contract
- Outside IR35 engagement
- Immediate start in a busy, high-performing team
- Opportunity to work across diverse client environments
Apply now to support delivery in a fast-moving MSP setting.
2nd Line Support Engineer in Cheltenham employer: IMT Resourcing
Contact Detail:
IMT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Cheltenham
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those in managed services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Brush up on your Microsoft 365 skills before interviews. Be ready to discuss specific troubleshooting scenarios you've handled. We want to see how you think on your feet!
✨Tip Number 3
Don’t underestimate the power of a good follow-up. After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace 2nd Line Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and showcases your skills with Microsoft 365 and networking. We want to see how your background fits the role, so don’t be shy about making it relevant!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your customer-focused approach aligns with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced MSP environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 skills, especially Exchange Online, Teams, and SharePoint. Be ready to discuss how you've tackled complex technical issues in the past, as this will show your problem-solving abilities.
✨Familiarise Yourself with Networking Basics
Since the role involves troubleshooting network issues, it’s crucial to have a solid understanding of TCP/IP, DNS, DHCP, and VLANs. Prepare to explain how you've diagnosed and resolved network problems in previous roles.
✨Show Off Your Ticket Management Skills
Be prepared to talk about your experience with ITSM tools and how you manage and update tickets. Highlight any specific examples where you ensured SLA adherence and contributed to service improvement.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice explaining technical concepts in simple terms, as you'll need to work closely with both 1st and 3rd line teams. A customer-focused approach will set you apart!