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- Tasks: Provide 1st line technical support and troubleshoot issues for users.
- Company: Growing tech-driven organisation with a supportive IT team.
- Benefits: Hybrid working, training, career progression, and exposure to diverse technologies.
- Other info: Dynamic workplace with ongoing investment in technology and excellent career growth opportunities.
- Why this job: Join a collaborative environment and build your technical skills while making a difference.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 28000 - 32000 £ per year.
Location: Bristol – Hybrid working
Salary: £28,000–£32,000
Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities
Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies.
You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.
What you’ll do:
- Provide 1st line technical support across hardware, software and user accounts
- Log, manage and resolve IT support tickets within agreed SLAs
- Troubleshoot issues relating to Windows environments, Office 365 and end-user devices
- Support laptop builds, onboarding and user account administration
- Escalate more complex issues to 2nd and 3rd line teams where required
You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.
What we’re looking for:
- Previous experience within a 1st Line Support, IT Support or Service Desk role
- Good understanding of Windows operating systems and Microsoft 365
- Strong communication and customer service skills
- Ability to prioritise and manage multiple support requests
- Enthusiastic, proactive and keen to learn new technologies
- Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.
Why join?
- Hybrid working environment
- Opportunity to develop technical skills and progress within IT
- Supportive and collaborative team culture
- Exposure to a broad range of technologies and users
- Growing organisation with ongoing investment in technology
Apply now to join a busy and supportive IT team where you can continue building your technical career.
1st Line Support Engineer in Bristol employer: IMT Resourcing
Contact Detail:
IMT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows and Office 365. We want you to show off your knowledge and passion for tech!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. Share examples of how you’ve helped users in the past – it’s key for a 1st Line Support role!
✨Tip Number 4
Apply through our website for a smoother process! We’re keen to see your application and want to make it as easy as possible for you to join our supportive team.
We think you need these skills to ace 1st Line Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Engineer role. Highlight your customer service skills and any relevant technical experience, especially with Windows and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you can contribute to our supportive IT team. Be genuine and let your enthusiasm shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can think on their feet and provide excellent support.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at IMT Resourcing
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss how you've used these technologies in previous roles, as this will show your familiarity and confidence in handling common issues.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for users, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to stay calm under pressure and provide excellent service.
✨Practice Troubleshooting Scenarios
Think about common technical problems you might encounter in a 1st Line Support role and practice explaining how you would troubleshoot them. This could include issues with hardware, software, or user accounts. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team culture, training opportunities, and the technologies you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.