At a Glance
- Tasks: Lead a team to tackle complex technical issues and ensure high service standards.
- Company: Join a growing Managed Service Provider with a collaborative culture.
- Benefits: Enjoy hybrid working, training opportunities, and career progression.
- Other info: Gain exposure to enterprise technologies and enhance your career growth.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong technical background and experience in team leadership.
The predicted salary is between 45000 - 55000 £ per year.
Location: London (Hybrid Working)
Salary: Up to £55,000
Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies
Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function. This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You'll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team. Working within a fast-paced MSP environment, you'll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities.
What you'll do:
- Act as the primary escalation point for complex 3rd line technical issues
- Lead and support the 3rd line engineering team across daily operations and technical delivery
- Troubleshoot and resolve advanced infrastructure, cloud, networking, and security issues
3rd Line Support Engineer employer: IMT Resourcing
As a leading Managed Service Provider in Cheltenham, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while you engage with a diverse range of clients and cutting-edge technologies, ensuring that your career as a 2nd Line IT Support Engineer is both rewarding and fulfilling. With ongoing training opportunities and a collaborative team environment, you'll be well-equipped to advance your skills and career in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing!
✨Direct Apply to IMT Resourcing
Let's not forget to apply directly through the IMT Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
